Synergy Health 360

Ajmer Road, Jaipur

Answering Healthcare Inquiries: Handle incoming calls from patients, caregivers, and healthcare professionals seeking information and assistance.Appointment Scheduling: Assist patients in scheduling medical appointments, consultations, and follow-up visits.Insurance Verification: Verify patient insurance information, eligibility, and coverage for medical services.Patient Support: Offer emotional support and guidance to patients and caregivers, especially during stressful or sensitive situations.Complaint Resolution: Address patient complaints, concerns, and feedback professionally and effectively, escalating issues as necessary.Follow-Up: Conduct follow-up calls with patients to ensure their satisfaction and gather feedback on their healthcare experience.Qualifications and Requirements:Healthcare-related certification or degree is a plus.Ready to work at night shift.Prior experience in healthcare call centres, patient services ,or USA based firm, or a related field will be preferred.Knowledge of medical terminology and healthcare processes will be preferred.Good verbal and written communication skills with a compassionate and empathetic demeanour.Strong organizational and time management skills.Positive attitude, patience, and a commitment to delivering exceptional patient care.

Job Title: Public Relations Officer (PRO) - HospitalJob Summary: The Public Relations Officer (PRO) plays a crucial role in building and maintaining positive relationships between the hospital and its stakeholders, including patients, staff, the community, and the media. The PRO is responsible for managing the hospital's public image, promoting its services, and ensuring effective communication.Responsibilities:- Develop and maintain relationships with local and national media outlets.- Prepare and distribute press releases, statements, and other media materials.- Coordinate interviews and media appearances for hospital representatives.- Plan and execute community outreach programs and events.- Represent the hospital at community functions and build partnerships with local organizations.- Address community concerns and feedback in a timely and effective manner.- Facilitate communication between different departments within the hospital.- Develop and implement internal communication strategies.- Develop and implement crisis communication plans.- Act as the primary spokesperson during crisis situations.- Develop and implement digital marketing strategies to promote hospital services.- Ensure consistent branding across all communication channels.- Develop and maintain the hospital's brand image and reputation.Qualifications:1. Bachelor's degree in Public Relations, Communications, Marketing, or a related field.2. Minimum 3 years of experience required.3. Proven experience in public relations, preferably in the healthcare sector.4. Excellent communication and interpersonal skills.5. Strong writing and editing abilities for press releases, articles, and other media materials.6. Familiarity with social media platforms and digital marketing strategies.7. Ability to build and maintain positive relationships with stakeholders.8. Creative thinking and problem-solving skills.

Job Title: Inbound Tele caller (Healthcare Industry)Job Description:Key Responsibilities:1. Answering Healthcare Inquiries: Handle incoming calls from patients, caregivers, and healthcare professionals seeking information and assistance.2. Medical Information: Provide accurate and up-to-date information regarding healthcare services, medical conditions, treatment options, and facility locations.3. Appointment Scheduling: Assist patients in scheduling medical appointments, consultations, and follow-up visits.4. Insurance Verification: Verify patient insurance information, eligibility, and coverage for medical services.5. Patient Support: Offer emotional support and guidance to patients and caregivers, especially during stressful or sensitive situations.6. Medical Records Access: Facilitate access to medical records, test results, and documentation as needed, while ensuring patient privacy and compliance with HIPAA regulations.7. Complaint Resolution: Address patient complaints, concerns, and feedback professionally and effectively, escalating issues as necessary.8. Follow-Up: Conduct follow-up calls with patients to ensure their satisfaction and gather feedback on their healthcare experience.9. Electronic Health Record (EHR) Usage: Utilize electronic health record systems to access patient information and update records as required.Qualifications and Requirements:1. Healthcare-related certification or degree is a plus.2. Minimum 1 years experience required.3. Ready to work at night shift.4. Prior experience in healthcare call centres, patient services, or a related field will be preferred.5. Knowledge of medical terminology and healthcare processes will be preferred.6. Excellent verbal and written communication skills with a compassionate and empathetic demeanour.7. Active listening skills to understand and address patient and caregiver concerns.8. Ability to handle sensitive and emotionally charged situations with professionalism and empathy.

Key Responsibilities:1. Accurately assign diagnostic and procedural codes to patient records, including ICD-10, CPT, and HCPCS codes, while adhering to coding guidelines and regulations.2. Review and audit medical documentation to verify the completeness and correctness of coding, ensuring compliance with federal, state, and industry-specific regulations.3. Collaborate with healthcare providers, clinicians, and billing professionals to resolve coding-related issues, clarify documentation, and optimize reimbursement.4. Utilize electronic health record (EHR) systems, coding software, and other healthcare technology tools to facilitate coding and maintain accurate records.Qualifications:- Minimum 1 year of experience as a medical coder in a healthcare setting.- Strong knowledge of ICD-10, CPT, HCPCS coding systems.- Familiarity with electronic health record (EHR) systems and coding software.- Strong communication and interpersonal skills.- Understanding of medical terminology and healthcare processes.- Ability to work independently and as part of a collaborative team.- High school diploma or equivalent (bachelor- s degree in a related field preferred).