Tele Caller Executive (only Females)

Synergy Health 360

job title: inbound tele caller (healthcare industry)

job description:

key responsibilities:

1. answering healthcare inquiries: handle incoming calls from patients, caregivers, and healthcare professionals seeking information and assistance.

2. medical information: provide accurate and up-to-date information regarding healthcare services, medical conditions, treatment options, and facility locations.

3. appointment scheduling: assist patients in scheduling medical appointments, consultations, and follow-up visits.

4. insurance verification: verify patient insurance information, eligibility, and coverage for medical services.

5. patient support: offer emotional support and guidance to patients and caregivers, especially during stressful or sensitive situations.

6. medical records access: facilitate access to medical records, test results, and documentation as needed, while ensuring patient privacy and compliance with hipaa regulations.

7. complaint resolution: address patient complaints, concerns, and feedback professionally and effectively, escalating issues as necessary.

8. follow-up: conduct follow-up calls with patients to ensure their satisfaction and gather feedback on their healthcare experience.

9. electronic health record (ehr) usage: utilize electronic health record systems to access patient information and update records as required.

qualifications and requirements:

1. healthcare-related certification or degree is a plus.

2. minimum 1 years experience required.

3. ready to work at night shift.

4. prior experience in healthcare call centres, patient services, or a related field will be preferred.

5. knowledge of medical terminology and healthcare processes will be preferred.

6. excellent verbal and written communication skills with a compassionate and empathetic demeanour.

7. active listening skills to understand and address patient and caregiver concerns.

8. ability to handle sensitive and emotionally charged situations with professionalism and empathy.

• Experience

  0 - 5 Years

• No. of Openings

  5

• Education

  Higher Secondary

• Role

  Tele Caller Executive

• Industry Type

  Recruitment Consulting / Staffing Services

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office