Tele Caller Executive (only Females)

Synergy Health 360

Job Title: Inbound Tele caller (Healthcare Industry)

Job Description:

Key Responsibilities:

1. Answering Healthcare Inquiries: Handle incoming calls from patients, caregivers, and healthcare professionals seeking information and assistance.

2. Medical Information: Provide accurate and up-to-date information regarding healthcare services, medical conditions, treatment options, and facility locations.

3. Appointment Scheduling: Assist patients in scheduling medical appointments, consultations, and follow-up visits.

4. Insurance Verification: Verify patient insurance information, eligibility, and coverage for medical services.

5. Patient Support: Offer emotional support and guidance to patients and caregivers, especially during stressful or sensitive situations.

6. Medical Records Access: Facilitate access to medical records, test results, and documentation as needed, while ensuring patient privacy and compliance with HIPAA regulations.

7. Complaint Resolution: Address patient complaints, concerns, and feedback professionally and effectively, escalating issues as necessary.

8. Follow-Up: Conduct follow-up calls with patients to ensure their satisfaction and gather feedback on their healthcare experience.

9. Electronic Health Record (EHR) Usage: Utilize electronic health record systems to access patient information and update records as required.

Qualifications and Requirements:

1. Healthcare-related certification or degree is a plus.

2. Minimum 1 years experience required.

3. Ready to work at night shift.

4. Prior experience in healthcare call centres, patient services, or a related field will be preferred.

5. Knowledge of medical terminology and healthcare processes will be preferred.

6. Excellent verbal and written communication skills with a compassionate and empathetic demeanour.

7. Active listening skills to understand and address patient and caregiver concerns.

8. Ability to handle sensitive and emotionally charged situations with professionalism and empathy.

Experience : 0 - 5 Years

No. of Openings : 5

Education : Higher Secondary

Role : Tele Caller Executive

Industry Type : Recruitment Consulting / Staffing Services

Gender : Female

Job Country : India