SNVA Ventures Pvt. Ltd.

Noida, Uttar Pradesh

1. Ensure timely response of all the tickets raised by the client end user1. Service requests solutioning by maintaining quality parameters1. Act as a custodian of clients network/ server/ system/storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep2. Keep a check on the number of tickets raised (dial home/ email/chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction1. Provide an acceptance and immediate resolution to the high priority tickets/ service2. Installing and configuring software/ hardware requirements based on service requests3. 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations

Finacle L2/L3 Support JD Expert knowledge of Supporting Finacle 10.x Comprehensive understanding of Finacle operations. Strong analytical and proven troubleshooting skills. Must be able to identify, troubleshoot and resolve system and application outages. Automation background and be able to write scripts to replace any repetitive manual tasks. Strong Unix skills and knowledge of Linux OS. Designed and developed menu-driven utilities. Tactical Orientation Communication and Presentation skills

Roles and Responsibilities-Identify passenger s specifications, desires and guide them with suitable travel packages, flight reservation as per passenger s convenience. Completely U.S process and passages will be 100% from U.S geography.-Plan the complete literary for the passengers related to flight reservation-Supply travelers with pertinent information related to their queries related to airlines booking-Make new sales techniques and prepare promotional strategies to sell travel related solutions.-Guide existing passengers with the cancellation, refunds for their existing booking.-Candidate will be responsible to make a reservation on GDS Amadeus-Generate revenue on daily/monthly basis by generating MCO out of each booking/PNR made.Desired Candidate Profile-Minimum 1 years of experience in U.S flight reservation-Hands on experience of flight reservation in purely U.S geography-Candidate must be savvy with GDS Amadeus-Proficiency in spoken and written English-Exemplary selling skills and passengers oriented approach-Ability to handle passenger s escalations and give them resolution.-Education background in Hospitality, Travel Tourism or Hospitality will add on to the candidature.

-Promote/Sell various IT trainings/certifications to the working professionals/students.-Intensely following up with the prospects clients/students and closing the sales within the sales cycle.-Generate new leads, create sales pipeline and following with the closure.-Obtaining client information Counsel Professional for trainings/certifications.-Reaching out professionals/clients by making outbound calls, emails and if also face to face meetings/counseling if required.-Selling Advertising Different s in the different geographies like India, U.S, Canada, Singapore, Malaysia, Middle East and few European boundaries-Negotiating and closing the deals.-Diligently communicating, aggressive follow up and priming the lead through different channels.Required Skills:-Exceptional communicator and influencer who can deliver sales pitch like a charm.-Result-driven with experience of extremely target centric job.-Confident and persevering risk-taker who thrives in a high-performance high-growth environment.-Self-learners with extensive grasping ability so that learners can absorb the product related trainings within no time

-Candidate will be responsible for creating itineraries for Hotel, Car rental and and so on.-Should be learned enough for Travel and Tourism trends.-Must have geographical knowledge of US or UK.