System Administrator

1. Ensure timely response of all the tickets raised by the client end user

1. Service requests solutioning by maintaining quality parameters

1. Act as a custodian of client’s network/ server/ system/storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep

2. Keep a check on the number of tickets raised (dial home/ email/chat/ IMS), ensuring right solutioning as per the defined resolution timeframe

• Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction

1. Provide an acceptance and immediate resolution to the high priority tickets/ service

2. Installing and configuring software/ hardware requirements based on service requests

3. 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations

• Experience

  1 - 6 Years

• No. of Openings

  20

• Education

  Graduate

• Role

  System Administrator

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office