System Administration Network Administration
1. Ensure timely response of all the tickets raised by the client end user
1. Service requests solutioning by maintaining quality parameters
1. Act as a custodian of clients network/ server/ system/storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep
2. Keep a check on the number of tickets raised (dial home/ email/chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
1. Provide an acceptance and immediate resolution to the high priority tickets/ service
2. Installing and configuring software/ hardware requirements based on service requests
3. 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Experience : 1 - 6 Years
No. of Openings : 20
Education : Any Bachelor Degree
Role : System Administrator
Industry Type : IT-Hardware & Networking / IT-Software / Software Services
Gender : Male
Job Country : India
SNVA Ventures. , which was started with the purpose and mission of online education has now turned out to be one of the best IT companies. Our company started expanding rapidly shortly after its establishment and has now diversified across sectors such as Travel and Hospitality, Education, Healthcare, Fashion, Technology, Government, and Retail.
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