Shubh Gems

Delhi

*ROLE & RESPONSIBILITIES at SHUBH GEMS - The Job involves Sales & Customer Support to website & In-store visitors.- Converting Online /Offline Leads into actual sales.- Live Chat with Website visitors- Providing Buying Assistance to website visitors like Payments Links etc.- Providing in-depth information to Potential Customers on Call & In-Store.- Telephonic Communication with domestic & international customers.- Updating customers about their order, dispatch & Delivery status.- Helping customers with full Product Information, Recommendation & Guidance.- Sharing Product Catalog & other details with customers via Email & WhatsApp.- Addressing Customer's Grievances & Suggestions.SHUBH GEMS is India's Most Trusted & Reputed Brand of Natural Gemstones & Birthstone Jewelry for the last 25 years. to know more about our business.*DESIRED CANDIDATE PROFILE*The Candidate must be Pleasant, Positive-minded & Polite.The Person should have zeal & zest to achieve set Goals & Targets.Previous experience in Luxury or Lifestyle segment products would be a Plus.Good Communication & Presentation Skills, Good command over English and Hindi is a must.The Candidate should be located in New Delhi or nearby areas.Office Timings - 1 PM to 7 PM (Tuesday to Sunday)Store Location - Shubh Gems, Lajpat Nagar 2, New DelhiIf you are really Interested to join our team, Email your updated Resume OR Call to schedule your Personal Interview at our office.

PLEASE READ CAREFULLY BEFORE APPLYING- THIS PROFILE IS OPEN FOR FEMALE CANDIDATES ONLY- THIS IS NOT A WORK-FROM-HOME PROFILE, 6 DAYS/WEEK, OFFICE JOB.- CANDIDATES LOCATED IN DELHI-NCR ARE PREFERRED.- IT IS IMPORTANT THAT YOU READ THE FULL DETAILS CAREFULLY BEFORE CONTACTING US.- Find contact details at the bottom to apply for this job.Roles and Responsibilities ONLINE TASKS- Calling and resolving queries of Customers who visit the company website and wish to be contacted. There is NO COLD CALLING involved.- Telephonic Communication with domestic & international customers.- Addressing Customer's Grievances & Suggestions & providing order-related details.- Sharing Product Information on the call with the customers.OFFLINE TASKS- Welcoming incoming clients, briefing them about the products, answering initial queries, and them assigning customers to the sales team.- Working in close contact with the sales team and sharing details about Hot leads.- Coordinating with the sales team.- Keeping a track of the orders and logistics.- Handle administration activities and day-to-day computer-related tasks.Desired Candidate Profile This is NOT A TARGET BASED JOB still, a competent manager can prove to be a crucial resource for the company.The front office manager is the front-face of the company and hence must be positive-minded, polite and smart.Previous experience in luxury segment products would be a plus.Good Communication and a good hold over English and Hindi is a must.Perks and Benefits A Dynamic growth-oriented environment, offering fast-growth opportunities. Calm and Family-like environment without the rat race of achieving targets and chasing customers.At the same time, The person should have the zest and zeal to do their task.- Timings and Holidays are flexible.- Healthy & Safe environment.INTERESTED CANDIDATES MAY CALL OR WHATSAPP AT TO CONFIRM AN APPOINTMENT FOR THE I