SEVEN HILLS

Puri, Odisha

Cleaning and setting tables: This involves arranging tables, placing seasonal decorations, candles, and tablecloths.Welcoming customers: Greeting guests, seating them, serving water, refilling glasses, and delivering beverages from the bartender.Keeping menus clean: Ensuring menus are presentable for customers.Clearing tables: Preparing tables for the next set of customers.Assisting in cleaning: Participating in opening and closing tasks.Kitchen Support:Dishwashing: Scraping food from dirty dishes, pots, pans, plates, flatware, and glasses, washing them, and putting them away.Stocking wait staff stations: Providing napkins, utensils, trays, and condiments to assist wait staff during service.Assisting with sweeping, mopping, and polishing: Keeping the restaurant, bar, kitchen, and equipment clean.Transporting used linen: Moving used linen to or from the laundry or housekeeping section.Unloading and storing stock: Handling food and beverage supplies.

Welcoming Guests:Check-in and Check-out: Greet guests warmly during check-in and bid them a fond farewell during check-out.VIP Handling: Oversee VIP guest arrivals and departures.Efficient Complaint Handling: Address guest complaints and concerns promptly and effectively.Guest Assistance and Information:Providing Information: Furnish guests with details about hotel facilities, programs, and other services.City Knowledge: Possess comprehensive information about the hotel, the city, and even the competition.Anticipating Needs: Anticipate guest needs and build rapport with customers.Coordination and Communication:Front Desk Presence: Maintain a continuous presence at the front desk or lobby.Coordinating with Reception: Coordinate closely with receptionists for smooth check-in procedures.Collaboration with Management: Work closely with higher management to enhance customer service through surveys, questionnaires, and tailored programs.Interpersonal Skills and Crisis Management:Effective Communication: Interact with guests, listen actively, and communicate clearly.Problem-Solving: Handle crises efficiently and manage difficult situations.Organizational Skills: Be detail-oriented, work well in teams, and manage time effectively.