SCA GROUP

Delhi

We are looking for a Sales Coordinator to join our team in Delhi. The ideal candidate will assist in coordinating sales activities and ensuring smooth operations within the sales department.**Key Responsibilities:**- **Assist the Sales Team:** Support the sales team by managing schedules, preparing reports, and providing necessary materials for client meetings.- **Manage Customer Inquiries:** Handle incoming calls and emails from clients, ensuring timely responses and providing accurate information about products or services.- **Coordinate Orders:** Process sales orders accurately and ensure timely delivery, keeping track of the status of customer orders and addressing any issues that arise.- **Maintain Sales Records:** Update and maintain the sales database with current information, ensuring all records are accurate and readily available for reporting.- **Support Sales Strategies:** Assist in implementing sales strategies and campaigns as directed by the sales manager to help achieve team goals.**Required Skills and Expectations:**- Candidates should have 1 to 2 years of experience in a sales coordination role or similar.- A minimum educational qualification of 12th grade is required.- Good communication skills, both verbal and written, are essential for interacting with clients and team members.- Proficiency in Microsoft Office applications, especially Excel, is important for managing data and creating reports.- Strong organizational skills and attention to detail are required to manage multiple tasks effectively.- A customer-oriented mindset with problem-solving skills to handle customer inquiries and issues effectively.

We are looking for an E Commerce Executive to join our team at our Rani Bagh location. The ideal candidate should have 1 to 2 years of relevant experience in e-commerce operations and should hold a degree in B.A., B.Com, or an Advanced/Higher Diploma.**Key Responsibilities:**- **Product Listing Management:** You will be responsible for adding new products to our website, ensuring all details such as descriptions, pricing, and images are accurate and appealing to customers.- **Inventory Management:** Regularly monitor stock levels and coordinate with suppliers to maintain optimal inventory, preventing overstock or stockouts.- **Order Processing:** Handle customer orders by processing them efficiently from receipt to delivery, ensuring timely fulfillment and customer satisfaction.- **Customer Support:** Address customer inquiries and issues via email or chat, providing prompt and helpful responses to enhance the shopping experience.- **Data Analysis:** Analyze sales data and website performance metrics to identify trends and areas for improvement, helping to optimize our e-commerce strategy.**Required Skills and Expectations:**- Proficiency in e-commerce platforms and software, with a keen eye for detail when managing product listings.- Strong communication skills, both written and verbal, to interact effectively with customers and team members.- Problem-solving abilities to address customer issues promptly and efficiently.- Basic understanding of digital marketing principles is a plus, helping to support marketing campaigns.- A proactive attitude and a passion for e-commerce, demonstrating a willingness to learn and adapt in a fast-paced environment.