S AND T MACHINE TOOLS PVT LTD

Coimbatore, Tamil Nadu

Key responsibilitiesInstallation and maintenance: Install new equipment, perform routine inspections, and conduct preventative maintenance to ensure optimal performance. Troubleshooting and repair: Diagnose and troubleshoot technical issues, perform necessary repairs on machinery and systems, and document all service activities. Customer support: Respond to customer service requests, provide technical assistance, train users on proper equipment use, and explain new features. Technical documentation: Maintain detailed records of service activities and create or update technical documentation and manuals. Collaboration and reporting: Communicate with clients, engineers, and other technicians to ensure services are delivered effectively. Monitor equipment performance and report on issues. Quality and safety: Conduct quality assurance and safety checks to ensure compliance with all regulations.

Customer engagement: Meeting with clients to understand their needs, providing technical expertise, and building long-term relationships. Technical demonstrations and support: Preparing and delivering technical presentations and product demonstrations, and providing training to clients and internal sales teams. Sales and marketing support: Assisting with the technical aspects of contract negotiations, providing technical support during sales cycles, and supporting marketing activities at trade shows and events. Technical knowledge: Strong understanding of complex technology, engineering, or science, often with a bachelor's degree in a related field. Communication skills: Ability to explain complex technical information in a clear and understandable manner to both technical and non-technical audiences. Sales acumen: Skills in persuasion, negotiation, and a results-oriented mindset to meet sales targets