Rista Development Foundation

Egra, Purba Medinipur

Job Title: ReceptionistJob Overview:A Receptionist is responsible for managing the front desk on a daily basis and performing a variety of administrative and clerical tasks. This role serves as the first point of contact for visitors and clients, providing them with a positive first impression of the company.Key Responsibilities:Greeting and Welcoming Visitors: Warmly greet and direct visitors, clients, and staff, ensuring a positive and welcoming experience.Answering Phone Calls: Answer, screen, and forward incoming phone calls while providing basic information when needed.Managing Appointments: Schedule and confirm appointments, meetings, and conferences for staff and executives.Handling Inquiries: Respond to inquiries from the public and provide information about the organization.Maintaining Security: Monitor the reception area, ensuring it is tidy and presentable, with all necessary materials (e.g., brochures, forms) available.Mail and Deliveries: Receive, sort, and distribute daily mail/deliveries.Clerical Support: Provide general administrative and clerical support, including mailing, scanning, faxing, and copying.Maintaining Records: Keep detailed records of visitor logs and appointment calendars.Supporting Staff: Assist other administrative staff with overflow work, including word processing, data entry, and internet research tasks.Qualifications:Education: High school diploma or equivalent; additional certification in office management is a plus.Experience: Proven work experience as a receptionist, front office representative, or similar role.

Key Responsibilities:Administrative Support:Manage and maintain office supplies inventory.Handle incoming and outgoing mail and correspondence.Schedule and coordinate meetings, appointments, and travel arrangements.Prepare and distribute minutes of meetings.Office Management:Ensure the office is clean, organized, and well-maintained.Coordinate with vendors and service providers for office maintenance and repairs.Implement and maintain office procedures and systems.Communication:Serve as the point of contact for internal and external communications.Manage phone calls, emails, and other forms of communication.Assist in preparing and formatting reports, presentations, and documents.Records Management:Maintain and update employee records, office files, and databases.Ensure the confidentiality and security of sensitive information.Event Coordination:Plan and organize office events, meetings, and conferences.Coordinate logistics, such as venue booking, catering, and equipment setup.Financial Administration:Assist with budgeting and financial record-keeping.Process invoices, expense reports, and other financial documents.

Key ResponsibilitiesTeam Management:Supervise and lead a team of loan officers, providing guidance and support to ensure they meet their targets.Conduct regular team meetings to review performance, address issues, and plan for upcoming activities.Train and mentor team members, helping them develop their skills and knowledge.Loan Processing:Oversee the loan application process, ensuring that all applications are processed accurately and in a timely manner.Ensure compliance with company policies and regulatory requirements during the loan processing cycle.Review and approve loan applications, ensuring they meet the necessary criteria and risk assessments.Customer Service:Maintain high standards of customer service within the team, ensuring customer queries and issues are addressed promptly and professionally.Resolve escalated customer complaints and issues related to loan processing.Performance Monitoring:Monitor the performance of loan officers, setting performance targets and conducting regular performance reviews.Implement strategies to improve team performance and achieve business objectives.Reporting:Prepare and submit regular reports on team performance, loan application status, and other relevant metrics to senior management.Analyze data to identify trends, areas for improvement, and opportunities for growth.Risk Management:Identify and mitigate risks associated with loan processing and team operations.Ensure that all loan documentation and processes are in compliance with legal and regulatory standards.

Key Responsibilities:Strategic Planning and Execution:Develop and implement regional business strategies to achieve growth and profitability targets.Analyze market trends, competitor activities, and customer needs to identify opportunities for expansion and improvement.Set regional goals and objectives in alignment with the organization's overall vision and mission.Operational Management:Oversee the day-to-day operations of multiple branches within the region.Ensure compliance with company policies, procedures, and regulatory requirements.Monitor and evaluate branch performance, identifying areas for improvement and implementing corrective actions as needed.Business Development:Drive business development initiatives to expand the customer base and increase revenue.Develop and maintain relationships with key stakeholders, including customers, partners, and community leaders.Coordinate and support marketing and promotional activities to enhance brand visibility and customer engagement.Staff Management and Development:Recruit, train, and mentor branch managers and Business Development Executives.Conduct regular performance evaluations and provide feedback to staff.Foster a positive work environment that encourages teamwork, professional growth, and high performance.Financial Management:Prepare and manage regional budgets, ensuring cost control and financial efficiency.Monitor financial performance, including revenue, expenses, and profitability.Implement measures to improve financial performance and achieve budgetary goals.Customer Service:Ensure high standards of customer service are maintained across all branches.Address and resolve customer complaints and issues promptly and effectively.Implement customer feedback mechanisms to continuously improve service quality.Reporting and Analysis:Prepare regular reports on regional performance, including financial metrics, operational achievements, and business development activities.Provide

Customer Outreach:Make outbound calls to potential and existing customers to inform them about loan products and services.Answer inbound calls from customers inquiring about loan options.Lead Generation:Identify potential customers and generate leads.Maintain and update customer databases with accurate information.Promotion:Explain the features, benefits, and terms of various loan products.Persuade potential customers to apply for loans.Customer Service:Address customer inquiries and resolve issues promptly.Provide detailed information to customers regarding the application process, eligibility criteria, and loan repayment options.Follow-Up:Follow up with customers who have shown interest in loan products but have not yet completed the application process.Ensure timely and accurate processing of loan applications.Documentation and Record-Keeping:Maintain records of customer interactions, including inquiries, complaints, and feedback.Ensure all customer information is kept confidential and secure.Feedback and Reporting:Provide feedback to the management team on customer needs, problems, interests, and competitive activities.Prepare and submit regular reports on telecalling activities and outcomes.Compliance:Adhere to all regulatory and compliance guidelines while interacting with customers.Ensure all telecalling activities are conducted in accordance with company policies and procedures.

Job Role: Business Development Executive (BDE)Primary Responsibilities:Client Acquisition and Conversion:Identify potential clients and convert them into customers who utilize Rista Points for accessing loans.Develop and maintain relationships with local communities to promote the use of Rista Points.Promoting SHG (Self Help Groups) Loans:Educate and assist SHG members about the benefits and process of taking loans from Rista Points.Facilitate the formation and strengthening of SHGs to enhance their creditworthiness.Market Research and Analysis:Conduct market research to identify new opportunities and stay updated on industry trends.Analyze the needs of potential customers to tailor financial products accordingly.Sales and Marketing:Develop and implement sales strategies to meet monthly and quarterly targets.Promote Ristas financial products through various marketing channels, including community outreach programs, workshops, and local events.Customer Support and Relationship Management:Provide excellent customer service by addressing client inquiries, resolving issues, and ensuring customer satisfaction.Build and maintain long-term relationships with clients to ensure repeat business and referrals.Documentation and Compliance:Ensure all client documentation is accurately completed and maintained according to company policies.Adhere to regulatory requirements and internal policies for loan processing and client onboarding.Reporting and Feedback:Prepare regular reports on sales activities, client interactions, and market feedback.Provide insights and suggestions for improving products and services based on customer feedback and market trends.Key Skills and Qualifications:Educational Background: Bachelors degree in Business, Marketing, Finance, or a related field.Experience: Previous experience in sales, business development, or the microfinance sector is preferred.Communication Skills: Strong verbal and written communication skills

Responsibilities:Branch Management:Oversee operations of 5 to 6 branches.Ensure smooth functioning of all branches.Conduct regular visits to each branch (at least once a month).Branch Operations:Manage operations at the base branch.Ensure compliance with company policies and procedures.Monitor performance metrics and achieve branch targets.Team Management:Supervise and support branch employees.Provide training and development opportunities.Build and lead teams for new branches.Branch Expansion:Identify potential locations for new branches.Oversee the setup and establishment of new branches.Recruit and train staff for new branches.Customer Service:Ensure high standards of customer service across all branches.Address and resolve customer complaints and issues.Promote customer-centric practices.Loan Management:Oversee loan disbursement and recovery processes.Ensure adherence to credit policies.Manage risk and minimize loan defaults.Reporting and Analysis:Prepare and submit regular reports on branch performance.Analyze data to identify trends and areas for improvement.Implement strategies to enhance operational efficiency.Community Engagement:Foster relationships with local communities.Promote the foundation's mission and services.Participate in community events and initiatives.

Key Responsibilities:Team Management:Overseeing the performance and activities of the 8 Business Development Executives.Providing training, guidance, and motivation to ensure team goals are met.Conducting regular team meetings to discuss targets, strategies, and performance.Sales and Business Development:Developing and implementing sales strategies to achieve branch targets.Identifying new business opportunities and potential markets for various loan products.Managing and expanding customer relationships.Loan Processing and Management:Supervising the processing of group loans, personal loans, home repairing loans, and business loans.Ensuring compliance with the companys policies and procedures during loan approval and disbursement.Monitoring loan repayment schedules and following up with customers on overdue payments.Customer Service Point (CSP) Management:Ensuring that the CSPs under the branch operate efficiently and provide excellent customer service.Addressing and resolving any issues or concerns raised by customers.Reporting and Analysis:Preparing regular reports on sales performance, loan disbursement, and repayment.Analyzing market trends and competitor activities to inform business strategies.Compliance and Risk Management:Ensuring that all branch activities comply with regulatory requirements and internal policies.Identifying and mitigating potential risks related to loan disbursement and repayment.Community Engagement:Building and maintaining relationships with local communities and organizations to promote RDFs services.Organizing events and activities to raise awareness about RDFs loan products and services.

Job Description: ReceptionistCompany: Rista Development Foundation (Microfinance Company)Location: EgraPosition: ReceptionistSalary: 7,000 per month (Provident Fund and Employee State Insurance included)Job Summary:Rista Development Foundation is seeking a presentable and smart individual to join our corporate office in Egra as a Receptionist. The ideal candidate should possess excellent communication skills in both Hindi and English and should have completed at least Higher Secondary education.Key Responsibilities:Greet and welcome visitors in a warm and professional manner.Answer and direct phone calls to appropriate staff members.Manage the reception area and ensure it is tidy and presentable.Handle incoming and outgoing mail and deliveries.Assist with basic administrative tasks as required.Provide information and assistance to clients and staff.Maintain office security by following safety procedures and controlling access via the reception desk.Requirements:Minimum education qualification: Higher Secondary (HS) passed.Proficient in Hindi and English communication.Presentable and professional demeanor.Excellent organizational and multitasking abilities.Basic computer skills (MS Office and email).How to Apply:Interested candidates can send their CV to assthr@ristadevelopment.in or contact us at 9547679760.Join Rista Development Foundation and be a part of our dedicated team working towards financial inclusion and empowerment.

Job Description: ReceptionistCompany: Rista Development Foundation (Microfinance Company)Location: EgraPosition: ReceptionistSalary: 7,000 per month (Provident Fund and Employee State Insurance included)Job Summary:Rista Development Foundation is seeking a presentable and smart individual to join our corporate office in Egra as a Receptionist. The ideal candidate should possess excellent communication skills in both Hindi and English and should have completed at least Higher Secondary education.Key Responsibilities:Greet and welcome visitors in a warm and professional manner.Answer and direct phone calls to appropriate staff members.Manage the reception area and ensure it is tidy and presentable.Handle incoming and outgoing mail and deliveries.Assist with basic administrative tasks as required.Provide information and assistance to clients and staff.Maintain office security by following safety procedures and controlling access via the reception desk.Requirements:Minimum education qualification: Higher Secondary (HS) passed.Proficient in Hindi and English communication.Presentable and professional demeanor.Excellent organizational and multitasking abilities.Basic computer skills (MS Office and email).How to Apply:Interested candidates can send their CV to assthr@ristadevelopment.in or contact us at 9547679760.Join Rista Development Foundation and be a part of our dedicated team working towards financial inclusion and empowerment.

Job Title: Senior AdminLocation: Corporate Office, EgraSalary: 15k to per monthContact: Send your CV to assthr@ristadevelopment.in or call 9547679760Job Description:Rista Development is seeking a dedicated and experienced Senior Admin to join our corporate office in Egra. The ideal candidate will be responsible for overseeing various administrative functions, ensuring the smooth operation of our office, and managing key aspects of safety and logistics.Key Responsibilities:Fire Safety Management: Ensure compliance with fire safety regulations and maintain fire safety equipment.Administrative Department Leadership: Lead and manage the administrative department to ensure efficiency and effectiveness in all operations.Safety Management: Implement and maintain safety protocols and procedures within the office environment.Team Handling: Supervise and manage Group D team members, ensuring tasks are completed efficiently and effectively.Stationery and Stock Management: Oversee the procurement and inventory of office supplies and stationery, maintaining adequate stock levels.Computer Proficiency: Utilize sufficient computer skills to manage administrative tasks, documentation, and communication.Communication Skills: Maintain presentable communication skills in both English and Hindi for effective interaction with team members, vendors, and stakeholders.Vendor Management: Coordinate with vendors for office supplies, equipment, and services, ensuring timely delivery and quality.Transport and Accommodation Management: Arrange transportation and accommodation for staff as needed.Meeting Scheduling: Schedule and organize meetings, ensuring all necessary arrangements are made.Equipment Delivery to Branches: Manage the logistics of delivering necessary equipment and supplies to branch offices.Documentation: Maintain accurate and organized documentation for all administrative activities and transactions.Qualifications:Proven experience in an administrative rol

Job Title: Loan ManagerLocation: Egra Corporate OfficeOrganization: Rista Development FoundationSalary: Up to INR 16,000 per monthJob Description:Rista Development Foundation is seeking a motivated and experienced Loan Manager to join our team at the Egra Corporate Office. The successful candidate will be responsible for managing group loans and ensuring timely recovery. This role requires a thorough understanding of the entire loan process, from disbursement to recovery, and a commitment to supporting our organization's financial services.Key Responsibilities:Oversee the entire group loan process, including application, approval, disbursement, and recovery.Conduct thorough assessments of loan applications to ensure compliance with organizational policies and financial regulations.Develop and maintain strong relationships with clients, providing support and guidance throughout the loan lifecycle.Implement effective strategies for loan recovery, ensuring timely repayments and minimizing defaults.Monitor loan performance and generate reports for senior management.Collaborate with other departments to streamline loan operations and enhance customer satisfaction.Provide training and support to junior staff members on loan management procedures.Address any issues or discrepancies in loan accounts promptly and efficiently.Qualifications:Bachelors degree in finance, business administration, or a related field.Proven experience in managing group loans and loan recovery.Strong understanding of financial regulations and loan management principles.Excellent communication and interpersonal skills.Ability to analyze financial data and prepare detailed reports.Proficient in using loan management software and MS Office applications.Strong problem-solving skills and attention to detail.Ability to work independently and as part of a team. Send cv to 9547679760/support.hr@ristadevelopment.in