Riemen Solution Pvt Ltd

Chennai, Tamil Nadu

CUSTOMER CARE EXECUTIVEGreetings from Riemen Solution Pvt Ltd!!!We have huge openings for Customer Care Executive Roles and Responsibility: Handle customers and vendor requests, external communication with them. Assist customer on their enquiries over telephone. Develops, justifies and successfully executes strategic operating plans. Take ownership of customer issues and resolve them accordingly to defined priority & severity levels. Provide internal and external customers with guidance, advise on product usage, solutions and optimization.Additional Qualification Must have good English and Malayalam knowledge. Malayalam is mandatory. Must have logical and analytical thinking.

Quality Analyst: Listen to calls recordings and provide insight and solution to operational management to maximize the customer satisfaction. Collaborate with supervisors to share call quality performance issues and provide regular reports on overall performance and trends. Identify and support other opportunities for quality improvement across the team. Develop materials and process documentation to support training as and when required. Documenting quality issues, performance measures and quality improvements for management reviews. Create quality score cards to track performance level. Sharing feedback and briefings to associates to improve their quality. Coordinating and facilitate call calibrations. Able to identify the Root cause and share observations with Operations.Added advantage: Should have knowledge on 7 QC tools. Must have a good knowledge on Excel. TNA/TNI/TTQ RAG analysis and BQM to identify bottom performers and support management.Contact:

Good at Customer Interaction and Listening Skills, willing to take initiative to resolve issues. Flexible with rotational shifts (24*7 Shift timings) High energy and positive attitude Good verbal and written communications skills in English Ability to work well in a team environment Flexible to with work in any shift NO Sales / No target, just need to serve client with good customer service. OT / Incentives also available for extra work. 15 to 20 Days training with paid stipend post successful certification result.Eligibility Criteria Age 19 above. All 12th / UG / Graduate can apply All B. tech /B.E also can apply Ready to work from office job. Freshers / Experienced can apply.Salary Payroll Fresher Candidate - 10 K to 12 K (Take Home) Experience Candidate - 12 K to 16 K (Take Homecontact

Quality Analyst: Listen to calls recordings and provide insight and solution to operational management to maximize the customer satisfaction. Collaborate with supervisors to share call quality performance issues and provide regular reports on overall performance and trends. Identify and support other opportunities for quality improvement across the team. Develop materials and process documentation to support training as and when required. Documenting quality issues, performance measures and quality improvements for management reviews. Create quality score cards to track performance level. Sharing feedback and briefings to associates to improve their quality. Coordinating and facilitate call calibrations. Able to identify the Root cause and share observations with Operations.

Quality Analyst: Listen to calls recordings and provide insight and solution to operational management to maximize the customer satisfaction. Collaborate with supervisors to share call quality performance issues and provide regular reports on overall performance and trends. Identify and support other opportunities for quality improvement across the team. Develop materials and process documentation to support training as and when required. Documenting quality issues, performance measures and quality improvements for management reviews. Create quality score cards to track performance level. Sharing feedback and briefings to associates to improve their quality. Coordinating and facilitate call calibrations. Able to identify the Root cause and share observations with Operations.Added advantage: Should have knowledge on 7 QC tools. Must have a good knowledge on Excel. TNA/TNI/TTQ RAG analysis and BQM to identify bottom performers and support management.