Proline Consultancy

Bilpura Jabalpur

We are seeking a Tele Counselor to join our team in Jabalpur. The ideal candidate should have 1 to 5 years of experience and possess at least a Bachelors degree in fields such as B.A, B.C.A, B.B.A, B.Com, or B.Ed. This is a full-time position requiring the candidate to work from the office and we are looking for a female candidate.**Key Responsibilities:**- **Conduct Telephonic Counseling:** Engage with potential clients over the phone to understand their needs and provide guidance on available services, ensuring effective communication.- **Follow-Up Calls:** Reach out to previous clients and leads to check on their progress and offer further assistance, helping to maintain relationships and encourage client retention.- **Database Management:** Update and manage client information in the database efficiently, ensuring accuracy and confidentiality of sensitive data.- **Provide Feedback:** Share insights and feedback from calls with the management team to improve services and address client concerns promptly.- **Achieve Targets:** Work towards achieving counseling targets and contribute to overall team goals, demonstrating a results-driven approach.**Required Skills and Expectations:**The candidate should have excellent communication and interpersonal skills, enabling effective interaction with clients. A degree of empathy and understanding is crucial for addressing client concerns. Strong organizational skills are necessary to manage records and follow-ups efficiently. The ability to work independently as well as part of a team is important, along with the eagerness to learn and adapt to new challenges in a fast-paced environment. Creativity in solving problems and maintaining a positive attitude will help foster client rapport.

We are looking for a dedicated Telecounsellor to join our team in Gwalior. The ideal candidate will have a background in any of the following fields: B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, or possess a relevant professional degree. This role is exclusively for female candidates and requires 1 to 5 years of experience.**Key Responsibilities:**- **Conduct Telephonic Consultations:** Engage with clients via phone to provide guidance on educational opportunities, career options, and program details, ensuring clear and informative communication.- **Assess Client Needs:** Listen actively to understand the aspirations and concerns of clients, helping tailor advice and resources to best suit their individual situations.- **Maintain Client Records:** Document all interactions and maintain records of client progress and inquiries to ensure organized and efficient follow-ups.- **Provide Follow-Up Support:** Reach out to clients after consultations to address any additional questions and encourage them to take steps towards their goals.- **Collaborate with Team Members:** Work closely with colleagues to share insights and strategies that enhance overall client satisfaction and service delivery.**Required Skills and Expectations:**- Strong communication skills with the ability to convey information clearly and persuasively over the phone.- Empathetic listening abilities to understand client needs and build rapport quickly.- Organizational skills to manage multiple client interactions and maintain accurate records.- Basic proficiency with computers and software applications for recording and tracking client information.- A proactive and motivated attitude, coupled with problem-solving skills that can help clients make informed decisions.