PPS Mahindra

Indira Nagar, Bangalore

Key ResponsibilitiesCustomer Interaction: Greet customers warmly and assess their vehicle issues by asking questions and conducting visual inspections or road tests.Service Recommendations: Provide informed recommendations for necessary repairs and maintenance based on customer concerns and vehicle performance data.Estimation Preparation: Prepare detailed service estimates that outline the scope of work, parts, labor costs, and timelines, ensuring transparency for the customer.Scheduling Appointments: Manage service appointments efficiently, coordinating with technicians to optimize workflow and minimize customer wait times.Documentation Management: Ensure accurate documentation of customer interactions, service history, and vehicle records in the dealerships management system.Follow-Up Communication: Maintain proactive communication with customers regarding the status of their vehicle service, providing updates on repairs and any additional findings.Problem Resolution: Address customer complaints and concerns promptly and professionally, working to resolve issues to the customers satisfaction while adhering to company policies.Required Skills and QualificationsCustomer Service Skills: Excellent interpersonal and communication skills to effectively interact with customers and understand their needs.Automotive Knowledge: A strong understanding of automotive technology and repair processes to provide accurate information and recommendations.Organizational Skills: Ability to manage multiple tasks, appointments, and customer interactions efficiently.Technical Proficiency: Familiarity with dealership management systems and service scheduling software is beneficial.

Customer Service: Providing excellent customer service by accurately assessing vehicle issues and delivering the car on time. Explaining repair options and coordinating the service process. 1Communication: Communicating effectively with customers about repair needs and status updates. Preparing accurate cost estimates for body work and repairs. 1Scheduling: Managing scheduling, quotes, and billing for body shop services. 1Records Management: Keeping records of repair orders, invoices, and customer interactions. 1Technical Knowledge: Knowledge of body shop operations and vehicle repair processes. 1Software Proficiency: Proficiency in relevant software for scheduling and billing. 1

Need Candidate for Car Sales- Passion About Car and Sales