Service Advisor

Key Responsibilities

Customer Interaction: Greet customers warmly and assess their vehicle issues by asking questions and conducting visual inspections or road tests.

Service Recommendations: Provide informed recommendations for necessary repairs and maintenance based on customer concerns and vehicle performance data.

Estimation Preparation: Prepare detailed service estimates that outline the scope of work, parts, labor costs, and timelines, ensuring transparency for the customer.

Scheduling Appointments: Manage service appointments efficiently, coordinating with technicians to optimize workflow and minimize customer wait times.

Documentation Management: Ensure accurate documentation of customer interactions, service history, and vehicle records in the dealership’s management system.

Follow-Up Communication: Maintain proactive communication with customers regarding the status of their vehicle service, providing updates on repairs and any additional findings.

Problem Resolution: Address customer complaints and concerns promptly and professionally, working to resolve issues to the customer’s satisfaction while adhering to company policies.

Required Skills and Qualifications

Customer Service Skills: Excellent interpersonal and communication skills to effectively interact with customers and understand their needs.

Automotive Knowledge: A strong understanding of automotive technology and repair processes to provide accurate information and recommendations.

Organizational Skills: Ability to manage multiple tasks, appointments, and customer interactions efficiently.

Technical Proficiency: Familiarity with dealership management systems and service scheduling software is beneficial.

• Experience

  0 - 6 Years

• No. of Openings

  10

• Education

  Diploma (Mechanical)

• Role

  Service Advisor

• Industry Type

  Automobile / Auto Ancillaries

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Nagavara