Service Advisor

key responsibilities

customer interaction: greet customers warmly and assess their vehicle issues by asking questions and conducting visual inspections or road tests.

service recommendations: provide informed recommendations for necessary repairs and maintenance based on customer concerns and vehicle performance data.

estimation preparation: prepare detailed service estimates that outline the scope of work, parts, labor costs, and timelines, ensuring transparency for the customer.

scheduling appointments: manage service appointments efficiently, coordinating with technicians to optimize workflow and minimize customer wait times.

documentation management: ensure accurate documentation of customer interactions, service history, and vehicle records in the dealership’s management system.

follow-up communication: maintain proactive communication with customers regarding the status of their vehicle service, providing updates on repairs and any additional findings.

problem resolution: address customer complaints and concerns promptly and professionally, working to resolve issues to the customer’s satisfaction while adhering to company policies.

required skills and qualifications

customer service skills: excellent interpersonal and communication skills to effectively interact with customers and understand their needs.

automotive knowledge: a strong understanding of automotive technology and repair processes to provide accurate information and recommendations.

organizational skills: ability to manage multiple tasks, appointments, and customer interactions efficiently.

technical proficiency: familiarity with dealership management systems and service scheduling software is beneficial.

• Experience

  0 - 6 Years

• No. of Openings

  10

• Education

  Diploma (Mechanical)

• Role

  Service Advisor

• Industry Type

  Automobile / Auto Ancillaries

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Nagavara