Outstay Hotels

Seawoods, Navi Mumbai

Key Responsibilities:Administrative and Office Support: Manage office supplies, ensure adequate stock, and place orders when necessary. Organize and maintain office files, documents, and records in an efficient and accessible manner. Handle office correspondence, including emails, phone calls, and physical mail. Assist with the preparation and management of reports, presentations, and other documentation.Excel & Data Management: Maintain and update customer databases, spreadsheets, and records with accuracy. Prepare and manage Excel reports related to customer data, sales performance, and service statistics. Analyze data and provide insights to help improve service delivery. Track and report daily, weekly, and monthly performance metrics as required by the team.Required Skills & Qualifications: Proven experience in telecalling, customer service, or a related field (preferably in hospitality). Strong proficiency in Microsoft Office, especially Excel (formulas, data analysis, pivot tables, etc.). Knowledge of office administration and office management systems. Excellent verbal and written communication skills. Strong organizational skills with the ability to multitask and manage time effectively. Ability to work independently and as part of a team. A proactive, customer-oriented mindset with a focus on quality service. Prior experience in the hospitality industry is a plus.

Key Responsibilities:Telecalling Responsibilities: Make outbound calls to potential customers, leads, and existing clients to promote services and gather feedback. Address customer inquiries regarding services, prices, and other hospitality-related information. Follow up with potential clients who have shown interest in services. Manage customer accounts, ensure accuracy, and provide solutions to issues raised. Achieve and maintain telecalling targets and KPIs as set by management. Record and update customer interaction details in the CRM or relevant systems.Required Skills & Qualifications: Proven experience in telecalling, customer service, or a related field (preferably in hospitality). Strong proficiency in Microsoft Office, especially Excel (formulas, data analysis, pivot tables, etc.). Knowledge of office administration and office management systems. Excellent verbal and written communication skills. Strong organizational skills with the ability to multitask and manage time effectively. Ability to work independently and as part of a team. A proactive, customer-oriented mindset with a focus on quality service. Prior experience in the hospitality industry is a plus.