Telecaller (Hospitality Services)

Key Responsibilities:

Telecalling Responsibilities:

• Make outbound calls to potential customers, leads, and existing clients to promote services and gather feedback.

• Address customer inquiries regarding services, prices, and other hospitality-related information.

• Follow up with potential clients who have shown interest in services.

• Manage customer accounts, ensure accuracy, and provide solutions to issues raised.

• Achieve and maintain telecalling targets and KPIs as set by management.

• Record and update customer interaction details in the CRM or relevant systems.

Required Skills & Qualifications:

• Proven experience in telecalling, customer service, or a related field (preferably in hospitality).

• Strong proficiency in Microsoft Office, especially Excel (formulas, data analysis, pivot tables, etc.).

• Knowledge of office administration and office management systems.

• Excellent verbal and written communication skills.

• Strong organizational skills with the ability to multitask and manage time effectively.

• Ability to work independently and as part of a team.

• A proactive, customer-oriented mindset with a focus on quality service.

• Prior experience in the hospitality industry is a plus.

• Experience

  0 - 5 Years

• No. of Openings

  2

• Education

  Diploma

• Role

  Telecaller

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  Jairam Tukaram Tandel Marg, Seawoods West, Sector 44A, Seawoods, Navi Mumbai, Maharashtra 400706