Telecaller (Hospitality Services)

Outstay Hotels

key responsibilities:

telecalling responsibilities:

• make outbound calls to potential customers, leads, and existing clients to promote services and gather feedback.

• address customer inquiries regarding services, prices, and other hospitality-related information.

• follow up with potential clients who have shown interest in services.

• manage customer accounts, ensure accuracy, and provide solutions to issues raised.

• achieve and maintain telecalling targets and kpis as set by management.

• record and update customer interaction details in the crm or relevant systems.

required skills & qualifications:

• proven experience in telecalling, customer service, or a related field (preferably in hospitality).

• strong proficiency in microsoft office, especially excel (formulas, data analysis, pivot tables, etc.).

• knowledge of office administration and office management systems.

• excellent verbal and written communication skills.

• strong organizational skills with the ability to multitask and manage time effectively.

• ability to work independently and as part of a team.

• a proactive, customer-oriented mindset with a focus on quality service.

• prior experience in the hospitality industry is a plus.

• Experience

  0 - 5 Years

• No. of Openings

  2

• Education

  Diploma, Advanced/Higher Diploma, Professional Degree, B.A, B.C.A, B.B.A, B.Com, BDS, Bachelor of Hotel Management, B.Sc

• Role

  Telecaller

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Jairam Tukaram Tandel Marg, Seawoods West, Sector 44A, Seawoods, Navi Mumbai, Maharashtra 400706