Answering phones to respond to all inquiries made by patients, insurance companies and other medical facilities.Re-scheduling patient appointments as required via telephone calls and written notification to patients.Screening and routing patient calls to other departments efficiently, insuring accurate registration, appointment scheduling and follow-up appointment scheduling in database.Taking clear and accurate messages on behalf of other departments.Responding to patients questions and needs by editing, canceling and re-scheduling appointment as necessary according to clinic protocols.Reviewing physician schedules regularly to maximize capacity and verify correct scheduling.Maintains a good working relationship and effective communication both within the department and with other departments for the benefit of the patient