customer support (Female)

Orci Care Inc

Answering phones to respond to all inquiries made by patients, insurance companies and other medical facilities.

Re-scheduling patient appointments as required via telephone calls and written notification to patients.

Screening and routing patient calls to other departments efficiently, insuring accurate registration, appointment scheduling and follow-up appointment scheduling in database.

Taking clear and accurate messages on behalf of other departments.

Responding to patients questions and needs by editing, canceling and re-scheduling appointment as necessary according to clinic protocols.

Reviewing physician schedules regularly to maximize capacity and verify correct scheduling.

Maintains a good working relationship and effective communication both within the department and with other departments for the benefit of the patient.

Experience : 0 - 1 Years

No. of Openings : 3

Education : Higher Secondary, Any Bachelor Degree

Role : customer support

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Female

Job Country : India