Millora Corporate Services Private Limited

Andheri East, Mumbai

Preparation of Indian Cuisine Interaction with GuestsHygiene ChecksIndent Check Team bonding

Job Summary:The Housekeeping Staff is responsible for maintaining the cleanliness and orderliness of guest rooms and public areas within the guest house. This includes cleaning, sanitizing, and restocking rooms to ensure a comfortable and hygienic environment for guests.Key Responsibilities: Room Cleaning: o Make beds, change linens, and replace towels as needed.o Clean and sanitize bathrooms, including toilets, sinks, and showers.o Vacuum and mop floors.o Dust furniture and fixtures.o Empty trash cans and replace liners.o Restock supplies, such as toiletries and stationery. Public Area Cleaning: o Clean and sanitize public areas, such as living areas. o Sweep and mop floors.o Dust furniture and fixtures.o Empty trash cans and replace liners. Laundry: o Collect and sort dirty linens.o Wash, dry, and fold linens according to company standards.o Distribute clean linens to appropriate areas. Other Duties: o Assist with special cleaning projects as needed.o Follow all safety and security procedures.o Adhere to company policies and procedures.o Maintain a positive and professional attitude.

Office cleaning & dusting. bathroom cleaning. cleaning of utensils. Making & serving Tea/coffee. any other indoor or outdoor work

he General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.Guarantee the highest standards of hotel upkeep, safety and guest satisfaction- Champion Business Excellence- Drive the hotels financial success and guest satisfaction by exceeding key performance indicators.-Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel -Inspire a culture of excellence by providing strong leadership to all team members.-Monitor and develop team member performance, particularly the executive team and department heads -Foster a workplace where every team member thrives and contributes to the propertys collective goals -Elevate Guest Experience -Manage operations with a keen eye for detail-Monitor guest feedback and implement improvements as necessary to exceed guest expectations-Deliver exceptional service to ensure every guest leaves with a desire to return-Financial Stewardship-Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives -Quality AssuranceConduct regular inspections to ensure compliance with quality and brand standard requirementsImplement improvement initiatives to enhance overall guest experience and hotel reputation

Key ResponsibilitiesGuest Relations: Greet guests warmly upon arrival, assist with check-in/check-out procedures, and provide personalized assistance throughout their stay to ensure a memorable experience.Reservation Management: Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail.Front Desk Operations: Manage the front desk area, including answering phone calls, responding to emails, and handling guest requests promptly and professionally.Payment Processing: Process guest payments, handle cash transactions, and maintain accurate records of financial transactions.Room Allocation: Coordinate room assignments based on guest preferences, availability, and special requests.Information Dissemination: Provide guests with information about hotel facilities, services, and local attractions, assisting them in making the most of their stay.Problem Resolution: Address guest concerns and complaints promptly, seeking solutions to ensure guest satisfaction and retention.Team Collaboration: Work closely with other departments, including housekeeping and maintenance, to ensure seamless guest experiences and resolve any issues that may arise.Administrative Duties: Perform general administrative tasks, including filing, data entry, and maintaining guest records.

Key Responsibilities of the Housekeeping Attendant:Supports the smooth running of the housekeeping department, where all aspects of the guest experience are delivered to the highest levelsWorks as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiriesTakes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional mannerDelivers on departmental plans and objectives, where hotel initiatives & targets are achievedCollaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attainedBuilds and maintains effective working relationships whilst promoting the company culture and values.Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

- To Handle Dedicated Corporate Residence across West Region- Interact with Guests - Handle Day to Day Operation Exigency- Team Handling-P/L Responsibility