Millennium Ims Private Limited

Nagavara, Bangalore

Role Description: The Genesys Software Developer would need to have at least 3 to 5 years of experience. This Candidate will design, build, test and implement new features and functionality for global Interactive Voice Response (IVR) systems which run on the Genesys Voice Portal platform.The Genesys Software Developer will be responsible for system analysis, creating technical specification documents, developing source code, preparing unit / integration test plans, and release management. Furthermore, this position is responsible for system integrations, maintenance, and support of contact center components including, speech recognition, routing, and real-time and historical reporting.The team deploys and maintains Genesys IVRs, reporting, and multi-channel solutions, as well as Call Recording and Workforce Management Solutions from other leading software manufacturers.Requirements: 2-3 years Java/vxml Development. 2-3 years IVR Administration, development, or support experience (Genesys Voice Portal required). 2-3 years of experience with Speech Recognition technology (Nuance preferred). 3-5 years Linux, UNIX Server Administration. 3-5 years Tomcat experience and IDEs like Eclipse or Genesys Composer. Ability to build new routing strategies as well as tune existing strategies in Genesys IRD. 3-5 years of experience as Genesys Engineer/Administrator monitoring and supporting Genesys framework 8.0/8.5. Must have telecommunication background and experience with VOIP/SIP/CTI standards and technologies. Experience with GVP reporting, InfoMart, CCPulse. Genesys Certification preferred Framework, Routing, SIP Server, and Genesys Voice Portal.

Role Description: Flexible to work on-vall (rotation basis) and ready to work on US hours as required.The Genesys Software Support Engineer would need to have at least 3 to 5 years of experience. This Candidate will test and deploy new features and functionality for global Interactive Voice Response (IVR) systems which run on the Genesys Voice Portal platform.The Genesys Software Support Engineer will be responsible for system analysis, creating technical specification documents, preparing unit / integration test plans, and release management. Furthermore, this position is responsible for system integrations, maintenance, and support of contact center components including, speech recognition, routing, and real-time and historical reporting.The team deploys and maintains Genesys IVRs, reporting, and multi-channel solutions, as well as Call Recording and Workforce Management Solutions from other leading software manufacturers.* Maintain the integrity of all CCT related softwares and Standard Builds by applying latest service patches and configuration settings as recommended by the manufacturer and as required by customer and vulnerability, testing all new patches and verify thoroughly about all the patches.*Identify service issues with respect to technical inputs by carrying out performance trending*Analyze and resolve technical queries of customer*Identify areas for automation*Attend conference calls with technical escalation points in US*Meet defined operational metrics*Ensuring 100% SLA and Process Compliance, Requirements: 2-3 years IVR Administration, support experience (Genesys Voice Portal required). 2-3 years of experience with Speech Recognition technology (Nuance preferred). 3-5 years Linux, UNIX Server Administration. 3-5 years Tomcat experience and IDEs like Eclipse or Genesys Composer. 3-5 years of experience as Genesys Engineer/Administrator monitoring and supporting Genesys framework 8.0/8.5. Must have telecommunication

* L3/L4 level - Citrix associate principal architect.* JD: as below* Perform day-to-day troubleshooting, maintenance, and development ofmultiple Citrix Cloud infrastructure* Perform tuning and optimization on multiple CitrixCloud* Install software on/for citrix.* Create and maintain system documentation andStandard Operating Procedures.* Work within a team environment to test and implement the technicalsolution required to accomplish the statement of work within thedesignated project schedule.* Work closely with engineering teams and act as a bridge betweenDeployment and Engineering.* Firmware NetScaler upgrade needs to be done as per latestupdates/release* Global and Engineering desktops patches* Add/Modify app, platforms and OS layers.* Any add on tasks provided by Citrix lead.* Conduct workshop to capture detailed requirements of customer group,define success criteria.

Data mining using various toolsEmail marketing using email blast toolsKey Responsibilities:Data Mining and Segmentation:Utilize advanced data mining techniques to gather and analyze customer data from various sources and build the list.Email Campaign Management:Develop, execute, and manage end-to-end email marketing campaigns, including concept ideation, content creation, scheduling, testing, and performance analysis.Monitor and maintain the email marketing calendar, optimizing send times and frequency based on industry best practices and customer preferences.Performance Analysis and Optimization:Monitor key performance metrics (open rates, click-through rates, conversions, etc.) and derive actionable insights from email marketing campaigns.Implement A/B tests and continuously optimize campaign elements to improve email engagement and conversion rates.Regularly report on email marketing performance and provide actionable recommendations for improvement to stakeholders.Compliance and Deliverability:Ensure email campaigns adhere to relevant industry regulations and best practices, including GDPR, CAN-SPAM Act, and email deliverability standards.Monitor email deliverability and maintain a clean email list by regularly managing bounces, opt-outs, and subscriber preferences.Email Automation and Workflows:Implement and manage email automation workflows, including welcome series, abandoned cart reminders, and customer re-engagement campaigns.

Responsibilities:Designing, developing, and testing software applications using the Go programming languageWriting clean, efficient, and reusable code that follows best practices and coding standardsDeveloping server-side applications, APIs, and microservices for web and mobile applicationsOptimizing application performance by identifying and resolving bottlenecks and implementing efficient algorithms and data structuresRequirements:Solid experience in software development using the Go programming languageStrong understanding of data structures, algorithms, and software design principlesExperience with web frameworks and technologies such as HTTP, RESTful APIs, and JSONKnowledge of relational and NoSQL databases and experience with database design and query optimization