Mervice Infotech Private Limited

HSR Layout, Bangalore

Operations Management: Maintaining servers, networks, and hardware/software to ensure maximum availability and efficiency.Strategic Planning: Aligning technology roadmaps with company goals, and implementing new, cost-effective technologies.Security & Compliance: Developing IT security policies, conducting audits, managing data protection, and responding to cyber threats.Project Management: Leading technology upgrades, migrations, and installations from initiation to completion, ensuring they stay within budget and schedule.Team Leadership: Recruiting, training, and mentoring IT staff, while fostering a productive, collaborative environment.Vendor Management: Negotiating contracts and managing relationships with external technology vendors and service providers. EmeritusEmeritus+6Typical IT Manager Response/ActionsIncident Response: Leading the team to troubleshoot critical issues, performing root cause analysis, and minimizing downtime.Budgeting: Preparing annual IT budgets and presenting cost-benefit analyses for system upgrades to senior management.Policy Enforcement: Creating and enforcing IT policies and conducting security awareness training for employees.Reporting: Regularly reporting on system performance, project status, and security metrics to executive leadership. EmeritusEmeritus+5Common Skills RequiredTechnical Knowledge: Strong understanding of networks, cybersecurity, cloud technologies, and infrastructure.Leadership & Communication: Ability to manage teams and communicate technical concepts to non-technical stakeholders.Problem-Solving: Proven ability to manage crises and make informed decisions under pressure.

Handle voice non voice process

Analyze reputation factors and measure brand reputation Create an amazing client experience by providing positive content via email, posts, and tweetsContribute to the brands excellent reputation by regularly reviewing information about our products and services from different outlets, including search engines, social media and communities, blogs, and forumsExamine the facts surrounding social media (negative) comments to provide positive and professional responsesRecognize possible negative situations and crises and use conflict resolution concepts to solve issuesProvide mechanisms to prevent and effectively deal with online reputation threatsMonitor and assess revised and new content to make improvement suggestions for SEO optimization Detect ongoing trends and mitigation options by collecting and analyzing online data Submit regular reports to the management