Jazz and Sizzle Store Pvt Ltd

Delhi

Responsibilities: Handle inbound and outbound calls to assist customers with queries and support needs. Manage and respond to customer inquiries via phone, email, and social media. Conduct follow-ups with logistics partners to ensure timely and accurate delivery of orders. Call customers for feedback post-purchase to improve service experience. Perform abandoned cart calls to drive order completion and conversion. Maintain a polite, professional, and proactive approach with all customer interactions. Work closely with internal teams to resolve complaints and ensure customer satisfaction. Maintain records of interactions and take notes on customer feedback and issues.

Job DescriptionWere seeking an experienced and talented e-commerce specialist to join our team at Jazz and Sizzle.You will play a pivotal role in optimising our online business operations. As an e-commerce Specialist, youll maintain all our sales touchpoints website, online marketplaces like Amazon, Flipkart , Myntra ,Quick commerce and aggregators and oversee online sales, manage stock inventories, and optimise the overall customer experience.If you have a knack for sales, love the online world and have a passion, we welcome you to join our company. We offer competitive remunerations, comprehensive benefits and growth opportunities within the company.Objectives of this roleDevelop and implement effective e-commerce growth strategies to identify and capture new customer base and business opportunities.Optimise end-to-end e-commerce journey for our customers, from lead generation to conversion and post-purchase follow-up.Manage and maintain e-commerce platforms, including product listings, pricing and inventory management.Your tasksConduct market research and analysis to identify potential prospects, conduct outreach, and build customer/marketplace relationships to drive sales.Analyse data and generate reports to track e-commerce performance, identify trends and make data-driven recommendations for improvement.Collaborate with cross-functional teams, including development, marketing and customer service, to execute online campaigns and promotions to attract leads.Monitor customer feedback, reviews and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention.Required skills and qualifications3-5 years of experience in the e-commerce industry with a proven track record of driving online sales and achieving revenue targets.Strong expertise in managing product listings, inventory management, pricing strategies, and other e-commerce operations to optimise product visibility, customer engagement, and sales conversion.

Job Summary:We are looking for a detail-oriented and analytical MIS Executive to manage and support the organizations data reporting, tracking, and analysis functions. The ideal candidate will be responsible for collecting data, maintaining databases, generating reports, and ensuring data accuracy to support decision-making across departments.Key Responsibilities: Prepare and maintain daily, weekly, and monthly reports for various departments. Analyze and interpret data to identify trends, variances, and areas for improvement. Automate regular reports and develop dashboards using Excel, Power BI, or similar tools. Maintain data accuracy and integrity in all reporting formats. Coordinate with different departments to gather data and ensure timely report submissions. Assist in data audits and provide support for internal and external reporting requirements. Handle ad hoc data requests and generate customized reports as needed. Troubleshoot reporting issues and recommend improvements in reporting systems.Requirements: Bachelors degree. 12 years of experience in MIS, data analysis, or reporting roles. Strong knowledge of MS Excel (VLOOKUP, HLOOKUP, Pivot Tables, Macros, etc.). Familiarity with reporting tools such as Power BI, Tableau, or SQL is a plus. Strong analytical and problem-solving skills. High attention to detail and accuracy. Good communication and time management skills.