Infinity Transoft Solution Pvt Ltd.

Samrat Industrial Area, Rajkot

- Provide technical support to customers: Assist customers with software-related issues they may encounter by troubleshooting, investigating, and resolving their queries promptly and efficiently.- Install and configure software: Install and configure software applications for customers as per their requirements, ensuring proper setup and functionality.- Conduct software training sessions: Conduct training sessions for customers to educate them on how to use the software effectively and maximize its benefits.- Maintain documentation: Keep thorough documentation of customer issues, resolutions, and software configurations for future reference and troubleshooting purposes.- Collaborate with the development team: Work closely with the software development team to communicate customer feedback, identify bugs or glitches, and suggest improvements to enhance the software performance and user experience.Required Skills and Expectations:- Strong communication skills: Ability to communicate effectively with customers to understand their issues and provide clear instructions for issue resolution.- Problem-solving skills: Capable of identifying software-related issues, troubleshooting them systematically, and finding appropriate solutions in a timely manner.- Technical knowledge: Basic technical proficiency to install, configure, and troubleshoot software applications effectively.- Customer service orientation: Dedication to providing excellent customer service by addressing customer needs, resolving issues promptly, and ensuring customer satisfaction.- Team player: Willingness to collaborate with colleagues, share insights, and contribute to the overall improvement of the software support process.

Key Responsibilities :* Train, operate, support and testing of ERP software with customer team at customers office.* Conduct research to identify new markets and customer needs.* Interface with the customers/users to train and create an understanding of our software product.* Identify client needs and suggest appropriate products/services* Work at customer site for day to day software implementation, support and operational tasks.* Customize product solutions to increase customer satisfaction* Be the main point of customer contact and troubleshooting* Build long-term trusting relationships with clients* Proactively Identify and handle change requests* Clearly communicate with clientBenefitsComplete training will be given by the companyTravel allowanceInternet facilityLaptop

Answering questions or addressing any concerns they may have. handling many inbound and outbound calls from customers. listening to customer needs or issues and providing helpful solutions to their problems. have to mention details in company software or in excel sheet as per instruction. Note : Training will be provided by company

A Project Coordinator is responsible for assisting in the planning, execution, and monitoring of projects to ensure successful delivery, tracking project progress, managing resources, coordinating team activities, and ensuring communication between stakeholders. The role requires strong organizational skills, attention to detail, and the ability to work under pressure while maintaining a focus on project goals and deadlines. Proficiency in project management tools and excellent communication are essential for success in this role.

As a support executive you have to handle calls from the complain department, have to help them, guide them.Answering questions or addressing any concerns they may have.handling many inbound and outbound calls from customers.listening to customer needs or issues and providing helpful solutions to their problems.have to mention details in company software or in excel sheet as per instruction. Training will be provided by company.

Requirement for Business Development Executivefamiliarizing Yourself with all Products and Services Offered By Our Company.procuring New Clients Through Direct Contact, Word-of-mouth, and Collaboration with the Marketing Department.attending Networking Activities to Research and Connect with Prospective Clients.maintaining Meaningful Relationships with Existing Clients to Ensure that They are Retained.suggesting Upgrades or Added Products and Services that May Be of Interest to Clients.crafting Business Proposals and Contracts to Draw in More Revenue from Clients.negotiating with Clients to Secure the Most Attractive Prices.reviewing Clients' Feedback and Implementing Necessary Changes.