High Point India Pvt. Ltd.

Chandigarh

We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. Handle inbound and outbound calls to customers and clients. Identify the needs of customers, resolve issues and provide solutions. Upsell other products wherever possible. Ensure you follow the customer service script provided by the company for uniformity. Also, be well read on company policies and the website for FAQs or policy related answers. Maintain good customer relations. Meet personal targets and work towards meeting team targets. Maintain records of the conversations with the customer and analyze the data. Write and submit timely reports on performance, targets and customer queries.

Proven experience as call center manager or similar position Experience in customer service is required. Knowledge of performance evaluation and customer service metrics. Solid understanding of reporting and budgeting procedures. Experience in basic financial analysis (cost-effectiveness, cost benefit etc.) Proficient in MS Office and call center equipment/software programs. Outstanding communication and interpersonal skills. Excellent organizational and leadership skills with a problem solving ability. Positive and patient. Graduate; Higher degree in a relevant discipline will be appreciated Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus.

1. Contact potential clients and explore new business opportunities as per the defined customer segments.2. Arrange and lead product demonstrations.3. Develop quotes and proposals for clients.4. Experience in B2B/SaaS selling will be an added advantage.5. Ability to successfully generate sales via research, outbound calling, email initiatives etc.