Team Leader

• Proven experience as call center manager or similar position Experience in customer service is required.

• Knowledge of performance evaluation and customer service metrics.

• Solid understanding of reporting and budgeting procedures.

• Experience in basic financial analysis (cost-effectiveness, cost benefit etc.)

• Proficient in MS Office and call center equipment/software programs.

• Outstanding communication and interpersonal skills.

• Excellent organizational and leadership skills with a problem solving ability.

• Positive and patient.

• Graduate; Higher degree in a relevant discipline will be appreciated Certified Call Center Manager (. CCCM) or equivalent qualification is a plus.

• Experience

  3 - 4 Years

• No. of Openings

  2

• Education

  Graduate

• Role

  Team Leader

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office