Team Leader

High Point India Pvt. Ltd.

3 - 4 Years
2 Openings
3.5-4.3 Lac/Yr
Chandigarh

Key Skills

Team Management Team Handling Team Leading Floor Management Team Coordination Client Management

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Job Description

Proven experience as call center manager or similar position Experience in customer service is required.

Knowledge of performance evaluation and customer service metrics.

Solid understanding of reporting and budgeting procedures.

Experience in basic financial analysis (cost-effectiveness, cost benefit etc.)

Proficient in MS Office and call center equipment/software programs.

Outstanding communication and interpersonal skills.

Excellent organizational and leadership skills with a problem solving ability.

Positive and patient.

Graduate; Higher degree in a relevant discipline will be appreciated Certified Call Center Manager (. CCCM) or equivalent qualification is a plus.

Experience : 3 - 4 Years

No. of Openings : 2

Education : Any Bachelor Degree

Role : Team Leader

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India

About High Point India Pvt. Ltd.

We are a BPO looking to provide support in terms of effective customer management through Calls, Chats & Emails. We endeavour to hire manpower for processes as per the client need in terms of qualification, language comfort, and communications skills, to make sure that our customers and their customers are well taken care of. Following the moto of make every interaction count it is our endeavour to ensure that customers are satisfied after interacting with our teams leading to effective brand recognition and positive word of mouth for our clients.