Foxtrot Solutions LLP

Gurgaon Sector 28

Job Description: Customer Service (US Shift)- BPOKey Responsibilities:1. Candidate who can offer excellent customer service and after sales support.2. Who can handle feedback calls & do complaint handling by resolving customer complaints brought to your attention within the time limits.3. Managing orders and ensuring their prompt delivery.4. Providing customers with clear instructions to resolve issues.5. Rerouting customer calls to other departments when advanced solutions are needed.6. Customer orientation & ability to respond different types of customers.7. Answering phone calls or emails from customers to answer questions.8. Respond to customer inquiries, based on customer needs, recommend appropriate technical solutions promptly, ensuring high levels of customer satisfaction.Requirements: Prior 2.5 Years proven experience of Customer Service(Voice) in International process. Excellent communication skills, both verbal and written. Strong interpersonal skills with the ability to build rapport and establish trust with customers.Salary Range Rs. 25,000/- to Rs. 40,000/- pm High Incentives Extra No. of openings-2 Shift Timings- US ShiftJob Location GurgaonNeed Immediate Joiner

Need International Voice Technician:Responsibilities: Respond to customer inquiries via phone, email, and live chat, providing technical support and troubleshooting assistance. Investigate and resolve technical issues in a timely manner, escalating issues as necessary. Document customer interactions and issue resolution. Stay up to date with the latest product knowledge, including updates and new features, to effectively assist customers. Provide customers with clear and concise information, advice, and solutions. Continuously strive to improve the customer support experience and process. Collaborate with cross-functional teams to resolve complex customer issues. Meet or exceed performance metrics and customer satisfaction goals.Skills: Strong technical knowledge. Excellent written and verbal communication skills. Strong problem-solving and critical thinking skills.Key Skills:Technical skills, Troubleshooting, International Voice, Technical Support, Customer SupportJob Type- Full TimeLocation- Gurgaon Sec28Sal- upto 45kOpen Positions- 5Immediate JoinerShift -US Shift (8:30 pm-5:30 am)Work From Office

COMPANY NAME- FOXTROT SOLUTIONS LLPHiring for experienced US Technical Sales Executives for Inbound ProcessExpert In PPC callsMust have worked on Printer, Routers, Antivirus, PPC CallsLocation-Gurgaon Sec28Salary-Upto 60k+incentives5 Days workingEmployment Type: Full Time, Permanent, Work from officeNeed Immediate JoinersNo. of openings-15Required Candidate Profile:Must be Experienced with International Technical Sales Process

We are seeking a highly motivated and skilled Technical Sales Candidate to join our sales team. As a Technical Sales Specialist, you will be responsible for proactively reaching out to potential customers, generating sales leads, and closing deals over the phone.

Job Description of Technical Sales Manager-Job Summary:The Tech Sales and Support Manager in a US Process is responsible for leading a team of technical sales and support representatives in a business process outsourcing (BPO) company. The manager oversees the sales and support operations, ensuring the team delivers exceptional customer service, achieves sales targets, and provides technical expertise to customers based in the United States. The role requires strong leadership skills, technical knowledge, and a customer-centric approach.Key Responsibilities:1. Team Leadership: Manage and lead a team of technical sales and support representatives, providing guidance, coaching, and performance feedback to maximize individual and team productivity and growth.2. Sales and Revenue Management: Drive sales initiatives, monitor sales targets, and collaborate with the team to achieve revenue goals. Implement strategies to improve sales effectiveness and optimize customer acquisition and retention.3. Customer Support Management: Ensure the team delivers prompt and effective technical support to customers, resolving their issues and inquiries in a timely and satisfactory manner. Monitor and improve customer satisfaction metrics.4. Technical Expertise: Maintain a strong understanding of the products and services offered by the company, staying updated on industry trends and technological advancements. Provide technical guidance and training to the team to enhance their knowledge and skills.Salary Range- Rs.40,000/- to Rs.80,000/- High Incentives Extra No. of openings-01 Shift Timings- US Shift (8:30PM-5:30PM) Job Location Gurgaon Need Immediate Joiner

COMPANY NAME- FOXTROT SOLUTIONS LLPJob Description of Technical Sales Specialist-We are seeking a highly motivated and skilled Technical Sales Candidate to join our sales team. As a Technical Sales Specialist, you will be responsible for proactively reaching out to potential customers, generating sales leads, and closing deals over the phone. Your primary focus will be on selling our technical products and upselling services, understanding customer needs, and providing effective solutions..Responsibilities: Generate sales leads: Conduct market research and identify potential customers who may benefit from our technical products or services. Help customers with their technical issues & sell our Tech Support Subscription Plan & Products. Inbound calls: On Inbound sales calls our prospective is to introduce our products and services, explain their benefits, and identify their specific needs and generate sales. Understand customer needs: Ask probing questions to understand customer challenges, goals, and requirements. Analyze customer feedback to identify potential upselling or cross-selling opportunities. Based on customer needs, recommend appropriate technical solutions.Requirements: Proven experience in sales or telemarketing, preferably in a technical sales or technical support. Excellent English's communication skills, both verbal and written. Ability to articulate technical information in a clear and concise manner. Strong persuasive and negotiation skills with the ability to build rapport and establish trust with customers. Technical aptitude and ability to quickly understand complex products or services. Self-motivated and target-driven with a demonstrated track record of meeting or exceeding sales goals. Ability to work independently and as part of a team in a fast-paced environment. Proficiency in using CRM software and other sales tools to manage leads, opportunities, and customer information.