Opening For Technical Support Expert

Foxtrot Solutions LLP

Need International Voice Technician:

Responsibilities:

Respond to customer inquiries via phone, email, and live chat, providing technical support and troubleshooting assistance.

Investigate and resolve technical issues in a timely manner, escalating issues as necessary.

Document customer interactions and issue resolution.

Stay up to date with the latest product knowledge, including updates and new features, to effectively assist customers.

Provide customers with clear and concise information, advice, and solutions. Continuously strive to improve the customer support experience and process. Collaborate with cross-functional teams to resolve complex customer issues. Meet or exceed performance metrics and customer satisfaction goals.

Skills:

Strong technical knowledge.

Excellent written and verbal communication skills.

Strong problem-solving and critical thinking skills.

Key Skills:

Technical skills, Troubleshooting, International Voice, Technical Support, Customer Support

Job Type- Full Time

Location- Gurgaon Sec28

Sal- upto 45k

Open Positions- 5

Immediate Joiner

Shift -US Shift (8:30 pm-5:30 am)

Work From Office

Experience : 3 - 6 Years

No. of Openings : 5

Education : Any Bachelor Degree

Role : Technical Supports executive

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India