Hiring For Customer Service Agent

Foxtrot Solutions LLP

Job Description: Customer Service (US Shift)- BPO

Key Responsibilities:

1. Candidate who can offer excellent customer service and after sales support.

2. Who can handle feedback calls & do complaint handling by resolving customer complaints brought to your attention within the time limits.

3. Managing orders and ensuring their prompt delivery.

4. Providing customers with clear instructions to resolve issues.

5. Rerouting customer calls to other departments when advanced solutions are needed.

6. Customer orientation & ability to respond different types of customers.

7. Answering phone calls or emails from customers to answer questions.

8. Respond to customer inquiries, based on customer needs, recommend appropriate technical solutions promptly, ensuring high levels of customer satisfaction.

Requirements:

Prior Years proven experience of Customer Service(Voice) in International process.

Excellent communication skills, both verbal and written.

Strong interpersonal skills with the ability to build rapport and establish trust with customers.

Salary Range

Rs. 25,000/- to Rs. 40,000/- pm

High Incentives Extra No. of openings-2 Shift Timings- US Shift

Job Location Gurgaon

Need Immediate Joiner

Experience : 1 - 5 Years

No. of Openings : 3

Education : Any Bachelor Degree

Role : Customer Service Agent

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Female

Job Country : India