First Credit Services

Thane West

As an International Telecaller, you will play a key role in connecting with potential clients and promoting our services to customers outside the country. Your communication skills will be vital in building relationships and ensuring customer satisfaction.**Key Responsibilities:**- **Make Outbound Calls:** You will contact potential clients in various countries to inform them about our services and offerings.- **Answer Queries:** Address customer questions and concerns clearly and professionally, ensuring they have the necessary information to make informed decisions.- **Generate Leads:** Actively seek out potential customers and gather their information to help build our client database.- **Follow-Up Calls:** Check in with existing and potential customers to maintain relationships and encourage them to consider our services again.- **Record Feedback:** Document customer interactions and feedback to help improve our services and the overall customer experience.- **Meet Targets:** Work towards achieving daily or weekly call quotas and lead generation targets set by the management.To be successful in this role, you should have strong communication skills in English, both spoken and written. A confident and friendly attitude is essential for engaging conversations. You should be able to work independently and meet deadlines. Comfort with telecalling and an understanding of international markets will be an asset. Experience in sales or customer service, especially in a telecalling role, will enhance your performance in this position. Good listening skills and attention to detail will also contribute to your success.

We have vacant of 30 Customer Service Associate Jobs in Thane,Collection Agent, Experience Required : 1 Year Educational Qualification : Higher Secondary, Secondary School, B.Com Skill Collection Agent etc.

First Credit Services Inc. is a Digital Debt Collection and Business Process Outsourcing company located in Thane. We have over 25 years of compliant collections and receivables management experience. We offer customized outsourcing programs, tailored to the specific needs of each business partner, with a hyper-personalized and omnichannel approach towards collection strategies. We have a global presence in several locations around the world and are capable of collecting in most countries.Role DescriptionThis is a full-time on-site role for a Customer Service Specialist. The specialist will be responsible for handling customer inquiries and complaints, providing accurate information on products and services, resolving customers' issues, and ensuring customer satisfaction. The specialist will assist customers via phone and email, and will be located in Thane.QualificationsCustomer Support and Customer Service skills Experience in resolving customers' issues and ensuring customer satisfaction Excellent Phone Etiquette and Customer Experience skills Strong ability to multitask Excellent written and verbal communication skills in English and Hindi Experience in the debt collection or financial services industry is a plus Bachelor's degree in any field

Greeting from First Credit Service !!!we are hiring for International Voice process.Below Criteria:1) Should be from International Background Voice.2) Candidate from Sales/ Retention/ Collection/ Customer Service can apply.3) Candidate should have excellent communication skillsShifts timing: 7pm to 4pmAny 2 Rotational weekoffSalary up to: 40K.Interested candidates can email their resume