Finqy Pvt. Ltd

Alambazar, Kolkata

We are seeking a motivated Relationship Executive to join our team in Kolkata. This role is ideal for individuals with 1 to 7 years of experience who are passionate about building and maintaining customer relationships.Need serious candidates onlyKey Responsibilities:1. **Customer Interaction**: Engage with clients through phone calls, emails, and meetings to understand their needs and provide suitable solutions. Building a rapport with clients is essential to fostering loyalty and trust.2. **Account Management**: Manage a portfolio of clients, ensuring their needs are met consistently. This involves regular follow-ups and timely responses to inquiries or issues that may arise.3. **Data Management**: Maintain accurate records of client interactions and updates in our CRM system. This ensures efficient tracking of customer information and assists in better service delivery.4. **Feedback Collection**: Gather and analyze customer feedback to improve services and address any areas of concern. Listening to clients helps us enhance our offerings and strengthen relationships.5. **Collaboration**: Work closely with sales, marketing, and product teams to relay customer insights and influence strategies that cater to client needs.To succeed in this role, you should have strong communication and interpersonal skills. An ability to build relationships quickly is crucial, as is proficiency in problem-solving. Being organized and detail-oriented will help you manage multiple accounts effectively. A graduate degree is required for this role, along with a proactive attitude towards customer service.