Ecotence Technlogy

New Town, Kolkata

Job Summary:Manage and nurture relationships with key IT clients, delivering exceptional service, identifying growth opportunities, and ensuring client satisfaction.Key Responsibilities:1. Client Management:a. Maintain strong client relationshipsb. Address inquiries and resolve issues2. Account Oversight:a. Manage client accountsb. Ensure services meet client needs3. Business Development:a. Identify growth opportunitiesb. Propose strategies to enhance client satisfaction4. Technical Support:a. Provide technical adviceb. Coordinate with technical teams for issue resolution5. Reporting:a. Maintain client interaction recordsb. Prepare account status reports6. Knowledge of IT Technology Sector: A.Maintain a deep understanding of current IT technologies, trends, and innovations to effectively communicate and recommend solutions to clients.b. Continuously update knowledge on IT products, services, and market dynamics to provide informed guidance and support to clients.Qualifications: Education: Bachelors in IT, Business, or related field Experience: Preferred 6 months-5 years in IT client relationship management Skills: Knowledge of IT products, CRM software, excellent communication, problem-solving Certifications: Relevant IT or CRM certifications are a plusKey Competencies: Customer focus Strong communication Problem-solving Proactivity Adaptability

Job Summary:Manage and nurture relationships with key IT clients, delivering exceptional service, identifying growth opportunities, and ensuring client satisfaction.Key Responsibilities:1. Client Management:a. Maintain strong client relationshipsb. Address inquiries and resolve issues2. Account Oversight:a. Manage client accountsb. Ensure services meet client needs3. Business Development:a. Identify growth opportunitiesb. Propose strategies to enhance client satisfaction4. Technical Support:a. Provide technical adviceb. Coordinate with technical teams for issue resolution5. Reporting:a. Maintain client interaction recordsb. Prepare account status reports6. Knowledge of IT Technology Sector: A.Maintain a deep understanding of current IT technologies, trends, and innovations to effectively communicate and recommend solutions to clients.b. Continuously update knowledge on IT products, services, and market dynamics to provide informed guidance and support to clients.Qualifications: Education: Bachelors in IT, Business, or related field Experience: Preferred 6 months-5 years in IT client relationship management Skills: Knowledge of IT products, CRM software, excellent communication, problem-solving Certifications: Relevant IT or CRM certifications are a plusKey Competencies: Customer focus Strong communication Problem-solving Proactivity Adaptability

Responsibilities: Conducting market research to identify potential target, segments and industries. Utilizing online platforms, databases and tools to gather prospect data. Preferred to utilize online freelancing platforms like PPH, Upwork and Freelancer to generate business opportunities. Bid and convert opportunities from various bidding sites/channels. Meeting the Targets as per requirement. Preparing and delivering presentation to the client, having researched their business and requirements. Generate long-term sales for the company through bidding on various projects daily. Understand and analyse the marketing trends. Prepare and deliver pricing proposals, working alongside sales team.Requirements: Must have minimum 2 years online bidding. Should have a clear logical idea about website, web app, Mobile App development process. Expert in writing detailed proposals for bidding projects. Must have excellent English written & verbal communication skills. Should be comfortable in communication and presenting to overseas client through emails, skype, chat, phone etc. Good knowledge of IT Services and experience in Sales and Marketing. Should be able to deal with Dealing with international client.

Responsibilities: Coordinate with clients to identify and define requirements, scope, and objectives. Own the overall accountability, for the end-to-end delivery of projects or products, ensure the timely, high-quality, and cost-effective delivery of projects Excellent organizational, coordination, interpersonal and communication skills with ability to provide technology leadership to multiple projects / teams. Coordinating project schedules, resources, equipment and information. Liaising with clients to identify and define project requirements, scope and objectives. Various coordinating tasks, like schedule and risk management, along with administrative duties, like maintaining project documentation and handling financial queries. Project Coordinators duties are to ensure that all projects are completed on time, within budget and meet high quality standards. Preparing technical proposals based on client's requirement. Project Technical Analysis and Report Submission in PPT.Requirements and skills Experience in project management, from conception to delivery. An ability to prepare and interpret flowcharts, schedules and step-by-step action plans. Solid organizational skills, including multitasking and time-management. Strong client-facing and teamwork skills. Experience in similar role at a IT Project Co-Ordinator: 1-3 years Should be able to understand the complexities of developing highly scalable and secure enterprise applications, web services, elegant mobile apps, web portals with elegant and intuitive UX. Must have experience in the IT industry and must have a sound knowledge of web and app technologies. Solid technical background in IT Services, Networking, Security Excellent client-facing and internal communication skills Solid organizational skills including attention to detail and multitasking skills Technically strong professionals are preferred. Excellent written & s

The major job duties of an HR involve: Ensuring the smooth day to day operations of the various HR functions and duties. Handling employee requests concerning human resources issues, rules, and regulations Handling employee complaints and grievance Coordinating with candidates to schedule interviews Managing employee on boarding process. Conducting orientation programs for newly hired employees. Compiling and updating employee records in the form of both, hard and soft copies Providing relevant data such as absences, leaves, etc., for the purpose of payroll preparation & Gratuity. Coordinating, organizing and implementing various HR projects. Documenting processes and preparing reports relating to various personnel activities such as recruitment, staffing, training, performance evaluations, grievances, etc.Skill & Qualifications Preferred 2+ years of experience as an HR assistant or related position in the HR Postgraduate/Graduate Degree with specialization in HR Brilliant reporting and organizational skills Exceptional interpersonal and problem-solving skills Working knowledge of MS Word, MS Excel, and MS PowerPoint Proven experience as an HR assistant, staff assistant or relevant human resources/administrative position Preferred Hands on experience with an HRIS or HRMS Familiarity with software and resume databases Basic knowledge of labour laws Strong communications skills