Eclat Stones LLP

Andheri East, Mumbai

**Job Title: Field Sales Executive****Job Summary:**We are seeking a dynamic and results-driven Field Sales Executive to join our team. The primary responsibility of this role is to drive sales growth by acquiring new customers and nurturing existing relationships. The ideal candidate will be passionate about sales, possess excellent communication skills, and have a proven track record of exceeding sales targets. The Field Sales Executive will play a vital role in expanding our customer base and fostering long-term business relationships to support the future growth of our business.**Responsibilities:**1. **Sales Growth:**- Develop and implement strategic sales plans to achieve or exceed sales targets.- Identify and pursue new business opportunities through prospecting, cold calling, and networking.- Conduct product presentations and demonstrations to potential customers to showcase the benefits and features of our products/services.- Negotiate and close sales agreements with customers, ensuring profitability and customer satisfaction.2. **Customer Relationship Management:**- Build and maintain strong, long-lasting relationships with existing customers.- Understand customer needs and objectives to provide tailored solutions and maximize customer satisfaction.- Conduct regular follow-ups with customers to ensure their needs are met and address any issues or concerns.- Anticipate customer requirements and proactively offer additional products or services to meet their evolving needs.3. **Market Research and Analysis:**- Stay informed about industry trends, market developments, and competitor activities.- Conduct market research to identify potential areas for growth and opportunities for product/service improvement.- Analyze sales data and customer feedback to identify areas for improvement and inform strategic decision-making.4. **Collaboration and Communication:**- Collaborate with internal teams, includin

Job Title: Customer Service AgentJob Summary: We are seeking a proactive and dynamic Customer Service Agent to join our team. The ideal candidate will be responsible for handling various customer service duties, including making outbound calls to new customers to schedule appointments for sales representatives, following up on outstanding payments, processing orders, and providing administrative support to the manager. The Customer Service Agent plays a crucial role in ensuring exceptional customer service and contributing to the overall success of the company.Responsibilities:1. Appointment Scheduling: Initiate outbound calls to new customers to schedule appointments for sales representatives. Coordinate with the sales team to ensure timely and accurate scheduling of appointments. Maintain a detailed record of appointments and update the calendar accordingly.2. Payment Follow-Up: Contact customers to follow up on outstanding payments and resolve any payment-related issues. Provide assistance and guidance to customers regarding payment methods and billing inquiries. Collaborate with the finance department to ensure timely payment processing and resolution of payment discrepancies.3. Order Management: Receive and process orders from customers via phone, email, or online platforms. Ensure accuracy of orders and address any customer concerns or modifications. Coordinate with the warehouse or relevant departments to facilitate order fulfillment and delivery.4. Customer Support: Serve as the primary point of contact for customer inquiries, complaints, and requests. Provide exceptional customer service by addressing customer concerns promptly and professionally. Resolve customer issues or escalate them to the appropriate department for further assistance.5. Administrative Support: Assist the manager with various administrative tasks, including data entry, filing, and document preparation. Maintain organized records and documentation rela