Donya Uniforms Private Limited

Topsia, Kolkata

We are seeking a dedicated Tele Representative to join our team in Action Area IIIC, Newtown, Kolkata. The ideal candidate will have 1-3 years of experience and will be responsible for communicating effectively with clients and supporting their needs.Key Responsibilities:- **Customer Communication:** Engage with customers through phone calls, addressing their queries and providing information about our services and confirm their orders.- **Sales & Operations- Sales & team managemnet - Manage Zoho CRM, WhatsApp API, web calling, and lead generation- Experience in sales, business development & Oprations- Drive business growth and improve sales performance- **Follow-Up:** Conduct follow-up calls to ensure customer satisfaction and gather feedback on their experience with our services.- **Team Collaboration:** Work closely with colleagues to achieve team targets and improve overall service quality.Required Skills and Expectations:Candidates must possess strong communication skills, both verbal and written, to interact confidently with customers. A good understanding of basic computer applications is essential for data entry and management. The ability to work independently as well as part of a team is crucial. Additionally, candidates should demonstrate a customer-focused attitude, showing enthusiasm for helping others and resolving issues effectively. The role requires attention to detail and the ability to manage time wisely to handle multiple tasks efficiently. This full-time position is based in the office, and we encourage female candidates to apply.

We are looking for a dedicated Tele Representative to join our team in Newtown, Kolkata. This role is ideal for individuals with 1 to 3 years of experience who have a passion for customer service and strong communication skills.Key Responsibilities:1. **Handle Customer Inquiries**: You will answer incoming calls and respond to customer questions, providing clear and accurate information about our services and products.2. **Resolve Issues**: Actively listen to customer concerns and work to resolve complaints efficiently, ensuring a positive experience for every caller.3. **Maintain Records**: Keep detailed notes of customer interactions in our database to help track issues and improve service quality.4. **Promote Services**: Engage with customers to explain our offerings and encourage them to utilize additional services that may benefit them.5. **Collaborate with Team**: Work closely with colleagues to share insights about customer feedback and suggest improvements to our services.Required Skills and Expectations:Candidates must possess excellent verbal communication skills and a friendly, professional demeanor. Strong problem-solving abilities are important to address customer concerns effectively. The ideal candidate should be detail-oriented and able to manage multiple tasks while maintaining a focus on customer satisfaction. Proficiency in basic computer applications is also essential. A graduate degree is required, and we welcome applicants with prior experience in a customer service role. This is a full-time position based in our office, and we are specifically looking for female candidates to join our team.