Dombuff Customer Services

Harbour Mumbai

Company Overview:NoQA Warranty is a dynamic and rapidly growing warranty solutions provider, dedicated to delivering excellence and innovation in the consumer electronics industry. As part of our expansion, we are actively seeking passionate and results-driven Sales Associates to join our team.Responsibilities: Conduct regular visits to retail stores and prospective clients to generate new business opportunities. Conduct B2B cold calling to identify and pursue new business opportunities. Lead generation through various channels to build a robust sales pipeline. Build and maintain strong relationships with clients, understanding their needs, and promoting NoQA Warranty solutions. Present NoQA Warranty products and services effectively, addressing client queries and ensuring customer satisfaction. Achieve and exceed sales targets within specified timelines. Actively participate in sales meetings and training sessions to enhance product knowledge and sales techniques. Collaborate with the sales team to develop and implement effective sales strategies. Prepare and submit regular reports on sales activities, achievements, and challenges.Requirements: Bachelor's degree or equivalent work experience. Proven track record in sales, preferably in the consumer electronics or insurance industry. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong negotiation and closing skills. Target-oriented mindset with a focus on achieving and surpassing sales goals. Willingness to travel and conduct in-person client meetings.Benefits: Competitive base salary ranging from 1.8 lacs to 3.0 lacs based on experience and qualifications. Lucrative incentives structure based on achieving and exceeding sales targets. Comprehensive training and development programs. Opportunities for career advancement within a fast-growing company. A dynamic and collaborative work environment.

Responsibilities:Client Portfolio Management: Build and maintain a portfolio of clients, fostering strong, enduring relationships with direct customers, retail store owners, and warranty/insurance providers.Claim Management: Utilize expertise in claim management to provide dedicated support to clients, ensuring claims are handled efficiently and accurately.Cross-functional Collaboration: Partner with internal cross-functional teams to understand client goals and performance metrics, ensuring operational excellence and strategic insights.Exceptional Service: Provide top-notch service and resolve client issues promptly.Performance Enhancement: Identify and address performance deficiencies within client portfolios, seeking opportunities for growth and improvement year-over-year.Quality Monitoring: Oversee service level agreement (SLA) adherence and uphold client standards through analysis and support.Project Management: Efficiently manage client deliverables across multiple projects while meeting internal obligations and SLAs.Client Liaison: Act as the primary point of contact for client inquiries and operational standards.Market Strategies: Develop and execute market strategies for assigned clients to ensure continued customer satisfaction while meeting SLAs.Creative Problem-Solving: Exercise seasoned judgment and creative approaches to capitalize on unique opportunities.Performance Analysis: Regularly analyze client performance, strategize, and coordinate weekly calls, ensuring SLAs are met.Business Reviews: Conduct comprehensive business reviews, maintain service level agreements, and provide alternative recommendations for improvement while adhering to SLAs.Vendor Management: Coordinate preparations for client vendor management team visits and audits, ensuring compliance with SLAs.Requirements:Education: Bachelor's degree or equivalent experience.Experience: 3 years of experience in the electronics, tech device, appliance service solutions