Account Manager

Dombuff Customer Services

Responsibilities:

Client Portfolio Management: Build and maintain a portfolio of clients, fostering strong, enduring relationships with direct customers, retail store owners, and warranty/insurance providers.

Claim Management: Utilize expertise in claim management to provide dedicated support to clients, ensuring claims are handled efficiently and accurately.

Cross-functional Collaboration: Partner with internal cross-functional teams to understand client goals and performance metrics, ensuring operational excellence and strategic insights.

Exceptional Service: Provide top-notch service and resolve client issues promptly.

Performance Enhancement: Identify and address performance deficiencies within client portfolios, seeking opportunities for growth and improvement year-over-year.

Quality Monitoring: Oversee service level agreement (SLA) adherence and uphold client standards through analysis and support.

Project Management: Efficiently manage client deliverables across multiple projects while meeting internal obligations and SLAs.

Client Liaison: Act as the primary point of contact for client inquiries and operational standards.

Market Strategies: Develop and execute market strategies for assigned clients to ensure continued customer satisfaction while meeting SLAs.

Creative Problem-Solving: Exercise seasoned judgment and creative approaches to capitalize on unique opportunities.

Performance Analysis: Regularly analyze client performance, strategize, and coordinate weekly calls, ensuring SLAs are met.

Business Reviews: Conduct comprehensive business reviews, maintain service level agreements, and provide alternative recommendations for improvement while adhering to SLAs.

Vendor Management: Coordinate preparations for client vendor management team visits and audits, ensuring compliance with SLAs.

Requirements:

Education: Bachelor's degree or equivalent experience.

Experience: 3 years of experience in the electronics, tech device, appliance service solutions

Experience : 3 - 9 Years

No. of Openings : 4

Education : Any Bachelor Degree

Role : Account Manager

Industry Type : Consumer Durables / Home appliance

Gender : [ Male / Female ]

Job Country : India