CredenceSoft Private Limited

Kharghar, Navi Mumbai

Responsibilities: Identify and engage prospective clients within the hospitality industry (hotels,resorts, etc.). Present and demonstrate company software solutions, including PMS, POS, ChannelManager, Booking Engine, and Payment Gateway. Drive business growth by achieving defined sales and revenue targets. Build and maintain long-term client relationships to ensure satisfaction and repeatbusiness. Conduct market research to identify new opportunities and monitor competitoractivities. Prepare and maintain accurate records of leads, sales pipeline, and clientinteractions. field visits and client meetings to identify new opportunities, strengthen businessrelationships, and convert prospects into clients.

Job Title: Client Service ExecutiveAbout CredenceSoft:CredenceSoft Pvt. Ltd. is a leading provider of hospitality technology solutions designed tostreamline operations, enhance guest experiences, and improve efficiency for hotels andhospitality businesses. Our innovative product suite includes BookOne (PropertyManagement System), Point of Sale (POS), Channel Manager, Booking Engine Website,and Payment Gateway. We are committed to transforming the hospitality industry withreliable, user-friendly, and scalable tech solutions.Job Summary:We are seeking a proactive and client-focused Client Success Executive to join ourgrowing team. You will be responsible for supporting clients with the setup, onboarding,training, and troubleshooting of our tech products. Client visits required within or outsidethe city, but only as per client and company requirements.Key Responsibilities: Assist clients with product setup, onboarding, and training, both online and offline. Provide on-site or remote support based on specific client requirements. Conduct client visits as per company directives. Collaborate with internal technical and product teams to ensure timely resolution ofclient issues. Maintain detailed and accurate records of service activities, issues resolved, andclient feedback. Educate clients on new product features, updates, and best practices to maximizeplatform usage.Training & Travel: Comprehensive training will be provided on all company products and clientinteraction protocols. Candidates must be open to travel. All travel expenses will be reimbursed as per company policy. Candidates should be open to working in rotational shifts, including Sundays.Compensation will be provided for any Sunday shifts worked, in accordance withcompany policy.Qualifications & Skills: Bachelors degree in any discipline (Hospitality/IT/Business preferred). 12 years of experience in service support or client-facing roles preferred; fresherswith strong communication skills may also apply. Excellent interpersonal and problem-solving abilities. Proficiency in MS Office and a comfort level with using tech platforms.