Crack-ED

Gurgaon Sector 61

Objectives of this roleMeet weekly/monthly sales targets by developing a marketing strategy as a telesales executiveGain a deep understanding of the companys services and find gaps in the customers lives wherein the companys services fitFoster strong relationships with existing and potential customers by honing the telesales executive skills such as listening, empathy and problem-solvingComply with the rules and regulations of the company by providing customer support as a telemarketing executiveResponsibilitiesConvert leads for the company through telephonic conversationsMaintain and monitor the records of all the conversations, be it customer feedback, purchase orders or queriesStick to the sales script and strategy, but also improvise it when needed, within the scope of the telesales executive job roleUpdate customers about new launches and record customer reactions to new products Be aware of the latest industry trends as a telesales executiveLiaise with the concerned department regarding customer queries and complaintsRequired skills and qualificationsHigh school diplomaPrior experience working as a telesales executive or in a similar role Fluency in English Adept knowledge of working with MS Office Great communication skills, both verbal and writtenPreferred skills and qualificationsBachelors degree in communication, marketing, or a similar disciplineProven record of meeting sales targetsOutstanding negotiation and time management skills

Job Description 1. Selling of banks and third party products to new customers.2. Conducting marketing activities and travel locally to meet new customers as a daily activity.3. Contacting existing customers for more deposits and cross selling of more products.4. Achieve sales targets as assigned by the organization on a daily and monthly basis.5. Complete all mandatory certifications required for the role (AMFI, EUIN etc.) post joining Bank.6. Complete all learning activities conducted by the bank from time to time.7. Daily entry of interaction with customers in banks CRM system.8. Follow all compliance guidelines (regulatory & legislative) for each activity.9. Participate and follow all initiatives that are undertaken by the bank from time to time

Job Title: Associate - Customer ExperienceCompany Overview:Join our dynamic and rapidly growing food delivery organisation dedicated to revolutionising the way people experience dining. We're passionate about delivering exceptional service and delighting our customers with every interaction. As an Associate in our Customer Experience team, you'll play a crucial role in ensuring that every customer's journey is seamless and enjoyable.Position Overview:As an Associate - Customer Experience, you will be the primary point of contact for our customers, providing assistance, resolving issues, and ensuring their overall satisfaction. You will work closely with our operations team to address concerns, manage inquiries, and maintain a high level of service excellence.Responsibilities:Handle incoming customer inquiries via various channels including phone, email, chat, and social media in a timely and professional manner.Assist customers with placing orders, tracking deliveries, and resolving any issues or concerns they may have.Proactively reach out to customers to gather feedback, address concerns, and ensure their overall satisfaction.Collaborate with the operations team to escalate and resolve complex customer issues promptly.Maintain accurate records of customer interactions and transactions.Identify trends in customer inquiries and provide feedback to the relevant teams to improve processes and service offerings.Assist in developing and implementing strategies to enhance the overall customer experience.Stay up-to-date on product offerings, promotions, and company policies to provide accurate information to customers.Requirements:Bachelor's degree in Business Administration, Hospitality, Communications, or related field preferred.Prior experience in customer service or a similar role is advantageous.Excellent communication skills, both written and verbal.Strong problem-solving abilities with a focus on providing effective solutions.

Job OverviewWere looking for a results-driven business development representative to actively seek out and engage customer prospects.You will provide complete and appropriate solutions for every customer in order to boost top-line revenue growth, customeracquisition levels and profitability.Responsibilities and DutiesCustomer Service Skills: The customer is always right. You will need to be able speak in a friendly way to customers andpotential customers, listening to their needs and helping communicate options for them. Communication Skills: You will need to speak to customers about a product's different features, and answer any questionsthey might have. Persistence: Not every customer is going to be a sale. Being able to bounce back if you lose a sale will be key for this job Establish, develop and maintain positive business and customer relationships Continuously improve through feedback Perform cost-benefit and needs analysis of existing/potential customers to meet their needs. You have to approach only interested clients which is already filtered by our marketing team.

ResponsibilitiesBuild relationships with prospective clientsMaintain consistent contact with existing clientsManage sales pipelineAnalyze market and establish competitive advantagesTrack metrics to ensure targets are hitQualificationsBachelor's degree, 1-6 years of experience.Experience in Agency sales, Insurance & Banking, HNI Client handling is mandatory.Strong negotiation skills.Strong communication and presentation skills.

Job Title: Inside Sales ExecutiveJob Description:Position Overview:We are seeking a motivated Inside Sales Representative to join our dynamic sales team. The Inside Sales Representative will be responsible for generating leads, qualifying prospects, and closing sales over the phone and via email. The ideal candidate should have excellent communication skills, a strong sales acumen, and a passion for exceeding sales targets.Key Responsibilities:Prospect and qualify leads through cold calling, email campaigns, and other sales strategies.Conduct product demonstrations and presentations to potential customers.Build and maintain strong relationships with existing and potential customers.Manage the entire sales process from lead generation to closing deals.Negotiate pricing and contractual agreements with customers.Collaborate with the sales team to achieve sales targets and objectives.Keep accurate records of sales activities and customer interactions in the CRM system.Stay updated on industry trends, market conditions, and competitor activities.Provide feedback to the marketing team on lead quality and effectiveness of sales campaigns.Participate in regular sales meetings and training sessions to enhance sales skills and product knowledge.

1. Ability to generate lead from Social Media. Through various platform and marketing activity.2. Make outgoing calls to potential customers to create demand and generate high quality leads for sales.3. Communicate effectively and professionally in all forms of communication with internal and external customers. via phone, email, etc.4. Document each call as per company and departmental policies and procedures.5. Follow up with potential customers in a timely manner if necessary & update the MIS6. Increase customer satisfaction and revenue.7. Be able to establish a positive rapport.8. Be patient and understanding in all customer interactions.

Requirements:Outstanding English communication skills (written and verbal), interpersonal skills, and presentation skills.High dedication, extreme determination, and a track record of success in EdTech sales (preferred).Ability to bond with potential learners, approach situations with patience and empathy, and consistently achieve targets.Strong organizational skills, ability to prioritize tasks, and a disciplined approach towards building funnels and tracking feedback.Sales mindset with the ability to effectively communicate organisation's offerings and achieve revenue targets.Passion for delivering exceptional customer service.Basic proficiency in MS Office Suite.Key Performance Indicators (KPIs):Minimum of 100+ dials and 40+ connects per day.2 hours of talk time and 1 video session per day on average.2 enrolled students per week.Consistently meet weekly revenue targets.