Customer Care Executive

Conneqt Busines solutions

Qualifications Requires a minimum of 10+2 or HSC or Graduate

Experience Freshers/0-6 months in service industry

Age 18 years onwards

Technical Skills Good Typing Skills -

Min of 15 WPM /75 % Accuracy

adept at operating computers & familiarity with Internet is desired

Aptitude Process orientation, Systems thinking.

Key

Competencies

Average/ Good communication skills depending on process, have pleasing

telephone etiquettes, Customer focus, and willingness to learn.

JOB DESCRIPTION:

Job Summary:

Inbound customer services calls, Back office, Email, E-Com and Outbound for Retail and Banking Processes.

Broad Responsibilities/ Major Deliverables:

Taking/Handling Inbound Customer calls, Outbound calls, Emails, Chat

Listening to and understanding the customers requirements

Provide product / service details & benefits to Customers

Providing end to end solutions to the customer

Asking the correct questions probing and prompting the customer wherever required

Timely and accurate capturing all the information given by the customer

Timely follow up with Brands as per Escalation matrix till closure

Staying current with knowledge of products/ processes & services offered by the client

Ensure full adherence to all the quality parameters and SOP

Cooperate with other Team members, SMEs and Team Leaders.

Ensure 100% adherence to schedule

Escalating the call to the team leader / manager, wherever desirable

Handling irate / demanding customers where necessary, in a tactical manner

Process : Inbound

Location & Salary Details :

Location Openings CTC Range

Hyderabad 350 to 16k

Bangalore 75 18k to 20 k

Pune 370 k to

Mumbai 600 k to 18 k

Mohali 70 14k

Noida 80

Kolkata 160 13 k to 14k

Jamshedpur 150

Qualifications Requires a minimum of 10+2 or HSC or Graduate

Experience Freshers/0-6 months in service industry

Age 18 years onwards

Process : Inbound

Location & Salary Details :

Location Openings CTC Range

Hyderabad 350 13

Experience : 0 - 6 Years

No. of Openings : 90

Education : Higher Secondary

Role : Customer Care Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Male

Job Country : India