Customer Care Executive

Conneqt Busines solutions

qualifications requires a minimum of 10+2 or hsc or graduate

experience fresher’s/0-6 months in service industry

age 18 years onwards

technical skills good typing skills -

min of 15 wpm /75 % accuracy

adept at operating computers & familiarity with internet is desired

aptitude process orientation, systems thinking.

key

competencies

average/ good communication skills depending on process, have pleasing

telephone etiquettes, customer focus, and willingness to learn.

job description:

job summary:

inbound customer services calls, back office, email, e-com and outbound for retail and banking processes.

broad responsibilities/ major deliverables:

• taking/handling inbound customer calls, outbound calls, emails, chat

• listening to and understanding the customer’s requirements

• provide product / service details & benefits to customers

• providing end to end solutions to the customer

• asking the correct questions – probing and prompting the customer wherever required

• timely and accurate capturing all the information given by the customer

• timely follow up with brands as per escalation matrix till closure

• staying current with knowledge of products/ processes & services offered by the client

• ensure full adherence to all the quality parameters and sop

• cooperate with other team members, smes and team leaders.

• ensure 100% adherence to schedule

• escalating the call to the team leader / manager, wherever desirable

• handling irate / demanding customers where necessary, in a tactical manner

process : inbound

location & salary details :

location openings ctc range

hyderabad 350 to 16k

bangalore 75 18k to 20 k

pune 370 k to

mumbai 600 k to 18 k

mohali 70 14k

noida 80

kolkata 160 13 k to 14k

jamshedpur 150

qualifications requires a minimum of 10+2 or hsc or graduate

experience fresher’s/0-6 months in service industry

age 18 years onwards

process : inbound

location & salary details :

location openings ctc range

hyderabad 350 13

• Experience

  0 - 6 Years

• No. of Openings

  90

• Education

  Higher Secondary

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office