Customer Care Executive

  • icon job experience 0 - 6 Years
  • icon job opening 90 Openings
  • icon salary 1.8-2.0 Lac/Yr
  • icon job location Hyderabad
  • Face-to-Face interview Face-to-Face interview

Job Description

Qualifications Requires a minimum of 10+2 or HSC or Graduate

Experience Fresher’s/0-6 months in service industry

Age 18 years onwards

Technical Skills Good Typing Skills -

Min of 15 WPM /75 % Accuracy

adept at operating computers & familiarity with Internet is desired

Aptitude Process orientation, Systems thinking.

Key

Competencies

Average/ Good communication skills depending on process, have pleasing

telephone etiquettes, Customer focus, and willingness to learn.

JOB DESCRIPTION:

Job Summary:

Inbound customer services calls, Back office, Email, E-Com and Outbound for Retail and Banking Processes.

Broad Responsibilities/ Major Deliverables:

• Taking/Handling Inbound Customer calls, Outbound calls, Emails, Chat

• Listening to and understanding the customer’s requirements

• Provide product / service details & benefits to Customers

• Providing end to end solutions to the customer

• Asking the correct questions – probing and prompting the customer wherever required

• Timely and accurate capturing all the information given by the customer

• Timely follow up with Brands as per Escalation matrix till closure

• Staying current with knowledge of products/ processes & services offered by the client

• Ensure full adherence to all the quality parameters and SOP

• Cooperate with other Team members, SMEs and Team Leaders.

• Ensure 100% adherence to schedule

• Escalating the call to the team leader / manager, wherever desirable

• Handling irate / demanding customers where necessary, in a tactical manner

Process : Inbound

Location & Salary Details :

Location Openings CTC Range

Hyderabad 350 to 16k

Bangalore 75 18k to 20 k

Pune 370 k to

Mumbai 600 k to 18 k

Mohali 70 14k

Noida 80

Kolkata 160 13 k to 14k

Jamshedpur 150

Qualifications Requires a minimum of 10+2 or HSC or Graduate

Experience Fresher’s/0-6 months in service industry

Age 18 years onwards

Process : Inbound

Location & Salary Details :

Location Openings CTC Range

Hyderabad 350 13
  • Experience

    0 - 6 Years

  • No. of Openings

    90

  • Education

    Higher Secondary

  • Role

    Customer Care Executive

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    Male

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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