Qualifications Requires a minimum of 10+2 or HSC or Graduate
Experience Fresher’s/0-6 months in service industry
Age 18 years onwards
Technical Skills Good Typing Skills -
Min of 15 WPM /75 % Accuracy
adept at operating computers & familiarity with Internet is desired
Aptitude Process orientation, Systems thinking.
Key
Competencies
Average/ Good communication skills depending on process, have pleasing
telephone etiquettes, Customer focus, and willingness to learn.
JOB DESCRIPTION:
Job Summary:
Inbound customer services calls, Back office, Email, E-Com and Outbound for Retail and Banking Processes.
Broad Responsibilities/ Major Deliverables:
• Taking/Handling Inbound Customer calls, Outbound calls, Emails, Chat
• Listening to and understanding the customer’s requirements
• Provide product / service details & benefits to Customers
• Providing end to end solutions to the customer
• Asking the correct questions – probing and prompting the customer wherever required
• Timely and accurate capturing all the information given by the customer
• Timely follow up with Brands as per Escalation matrix till closure
• Staying current with knowledge of products/ processes & services offered by the client
• Ensure full adherence to all the quality parameters and SOP
• Cooperate with other Team members, SMEs and Team Leaders.
• Ensure 100% adherence to schedule
• Escalating the call to the team leader / manager, wherever desirable
• Handling irate / demanding customers where necessary, in a tactical manner
Process : Inbound
Location & Salary Details :
Location Openings CTC Range
Hyderabad 350 to 16k
Bangalore 75 18k to 20 k
Pune 370 k to
Mumbai 600 k to 18 k
Mohali 70 14k
Noida 80
Kolkata 160 13 k to 14k
Jamshedpur 150
Qualifications Requires a minimum of 10+2 or HSC or Graduate
Experience Fresher’s/0-6 months in service industry
Age 18 years onwards
Process : Inbound
Location & Salary Details :
Location Openings CTC Range
Hyderabad 350 13