Cogent E Services

Hebbal Kempapura, Bangalore

Who Can Apply?We welcome applications from a wide range of candidates who are enthusiastic about building a career in customer service and the BPO industry : As part of our growing team, we are hiring dynamic and customer-oriented professionals for our voice Process who can communicate fluently in english and can speak hindi fluently . Any Graduate /12th /PUC passed from any stream or discipline Candidates with active backlogs are also eligible Freshers looking to start their career in the BPO sector or EXP Experienced professionals from any customer service background Job seekers looking for immediate joiningINDUSTRY : BANKING BFSI Role: Customer Support Executive BANKING PROCESS Work Location : Bangalore Whitefield (Prestige shantiniketan ,crescent 3) .Job Type : Full-timeMode of Work : Work from Office Total Openings : 170 +For more details contact: Naveen @ 9108407482Interview venue: Time from 9:00am Onwards ( 24th NOV to 28th NOV) What Is Expected from the Role?Handle inbound call to assist customers with their queries or concerns.No MTI or basic understanding Clear and fluent speech essential .Communicate effectively in multiple languages to address customer needs.Maintain a positive, empathetic, and professional attitude at all times.Follow up on customer interactions and ensure resolution of issues within TAT (Turnaround Time).Key Responsibilities:Provide voice-based support to customers in multiple languages.Troubleshoot basic queries related to products, services, or accounts.Deliver high-quality service by maintaining call quality, efficiency, and customer satisfaction.Escalate complex issues to the appropriate department/team.Ensure confidentiality and security of customer information.Meet and exceed daily/weekly performance targets (KPIs).Regards HUMAN RESOURCE TEAM

Who Can Apply?We welcome applications from a wide range of candidates who are enthusiastic about building a career in customer service and the BPO industry : As part of our growing team, we are hiring dynamic and customer-oriented professionals for our voice Process who can communicate fluently in English and can speak Hindi fluently . Any Graduate /12th /PUC passed from any stream or discipline Candidates with active backlogs are also eligible Freshers looking to start their career in the BPO sector or EXP Experienced professionals from any customer service background Job seekers looking for immediate joiningINDUSTRY : BANKING BFSI Role: Customer Support Executive BANKING PROCESSWork Location : Bangalore Whitefield (Prestige shantiniketan ,crescent 3) .Job Type : Full-timeMode of Work : Work from Office Total Openings : 170 +For more details/Schedule interview contact HR Hashir @ 7411684007Interview venue: Time from 9:00am Onwards ( 24th NOV to 28th NOV)What Is Expected from the Role?Handle inbound call to assist customers with their queries or concerns.No MTI or basic understanding Clear and fluent speech essential .Communicate effectively in multiple languages to address customer needs.Maintain a positive, empathetic, and professional attitude at all times.Follow up on customer interactions and ensure resolution of issues within TAT (Turnaround Time).Key Responsibilities:Provide voice-based support to customers in multiple languages.Troubleshoot basic queries related to products, services, or accounts.Deliver high-quality service by maintaining call quality, efficiency, and customer satisfaction.Escalate complex issues to the appropriate department/team.Ensure confidentiality and security of customer information.Meet and exceed daily/weekly performance targets (KPIs).RegardsHUMANRESOURCETEAM

**Job Description: Customer Care Executive (Voice & Sales Process)**We are seeking Customer Care Executives to join our dynamic team for both Voice and Sales processes. As a Customer Care Executive, you will handle incoming calls, address customer inquiries, provide information about our products/services, and promote sales through effective communication. Fluency in English is mandatory, along with proficiency in any one of the following languages: Hindi, Marathi, Tamil, Telugu, Malayalam, or Kannada.**Qualifications:**- Minimum educational qualification: 12th pass.- Age between 18 to 30 years.- Strong verbal and written communication skills in English and one regional language.- Ability to empathize with customers and resolve their queries efficiently.- Prior experience in customer service or sales will be advantageous.**Responsibilities:**- Manage and resolve customer complaints.- Achieve sales targets and goals set by the company.- Maintain customer satisfaction through excellent service.**Salary and Benefits:**- Salary range: INR 15,000 to 18,000 per month.- Incentives based on performance.- Comprehensive training and growth opportunities.

Customer Support Executive Razorpay ProcessLocation:On-site [Office Location based on allocation]Process: RazorpayEmployment Type:Full-timeShift & Working Days:Shift: 8 AM 8 PM (Any 9 hours)6 working days with 1 rotational weekly offExperience Required:Freshers & Experienced candidates welcome1+ year relevant experience preferred for higher CTCEducational Qualification:12th Pass / Graduate (Any Stream)Required Skills & Competencies:Excellent verbal and written communication in English & HindiStrong customer handling and problem-solving abilitiesBasic computer literacy (MS Office, typing, navigation, CRM tools)Ability to multitask in a high-volume environmentInterpersonal skills and professional attitudeNice-to-Have Skills:Experience in fintech or BPO customer supportFamiliarity with payment platforms and financial transactionsRoles & Responsibilities:Handle inbound and outbound queries for Razorpay servicesProvide clear, accurate, and timely information to customersMaintain CRM or tracking systems with customer interactionsEscalate unresolved issues to the relevant departmentFollow process guidelines and quality standardsSupport the team in achieving daily and weekly targetsEnsure compliance with company policies and KYC normsHiring Need:Immediate

Job Summary:Responsible for assisting customers with inquiries, resolving complaints, and providing product/service information through phone, email, chat, or in person.Key Responsibilities:Handle incoming customer calls, emails, and messagesProvide accurate information about products and servicesResolve customer complaints professionally and efficientlyDocument customer interactions in the systemEscalate complex issues to the appropriate departmentsFollow up with customers to ensure issue resolutionMaintain customer satisfaction and service quality standardsSkills/Qualifications:Good communication and listening skillsProblem-solving and patienceBasic computer skills (CRM systems)Ability to work under pressureHigh school diploma (or equivalent)

We are seeking enthusiastic individuals to join our team as Customer Care Executives for both Voice and Sales processes. As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving issues, and promoting our products/services to potential customers.**Qualifications:**- Minimum educational qualification: 12th pass.- Age between 18 to 30 years.- Excellent communication skills in English and Hindi- Ability to handle customer queries and provide appropriate solutions.- Prior experience in customer service or sales is preferred but not mandatory.**Responsibilities:**- Handle inbound/outbound calls professionally and provide information about products/services.- Identify customer needs, clarify information, and close sales.- Maintain a high level of customer satisfaction through effective problem-solving.- Achieve sales targets and goals as set by the company.

Hiring for Tele Sales Voice Procies