Cleveta Techonology

Pune, Maharashtra

Product after sales support, on sites installation and service in Pune, warranty and quality issues resolution Understand the products, IT configuration and installation processes (detailed training shall be provided). Understand the products, mobile application, alexa compatibility in detail Coordinate with all concerned departments and clients (in Pune) for smooth product installations. Handover the site to the client with appropriate trainings and configuration. Maintain tracker for the open issues and customer queries on Companys software platform with real time updates. Provide on-call support to clients, Provide product training and initial guidance to the Clients Visit different sites locations across Pune to take out the final requirement for the products to be installed. Work closely with the sales team and production team to ensure timely delivery.TECHNICAL COMPETENCIES Familiar in MS-Excel, Good communication skills

To build business by identifying and selling prospects; maintaining relationship with clients Responsible for meeting interior designers/architects and explaining the products in detail Build trust-based relationships with the clients Attend premium end clients meeting for product demonstration Maintain list of calling leads and track the customers for follow-up in CRM portal Understand customer needs and explain the business plan and on-boarding plan Responsible for preparing weekly and monthly reports Resolving client queries which includes credit terms, products, prices and availability Aiming to achieve monthly or annual targets Support and training shall be available from Seniors during initial training period and commercial discussionsTECHNICAL COMPETENCIES Good communication and presentation skills

Mechanical work, learn to how connect switches