Cistron Systems Private Limited

Kundrathur Chennai

Roles and responsibilities: Receive service calls from the customers through IVR and lodge service complaints in our system. Allocate service calls received from the customers to the respected service managers. Co-ordinate with the service managers in getting the customers needs met as per the calls and get the calls closed as per TAT. Ensure that the calls are assigned to the service engineers available where field service is required. Co-ordinate with the service team to ensure adequate spares are available for field service of assigned calls. Co-ordinating with HO (Head Office) stores for the spare requirements of the customers and ensure the same is being promptly dispatched. Maintain TAT for all calls. Follow up and keep a track of AMC and CMC of the customers with service team. To get feedback from the customers post service closure. TO make report on spares, service, AMC & CMC income. To provide AMC, CMC and warranty lost data. To provide details of delayed calls and engineers performance.

Roles and responsibilities: Receive calls from the customers through IVR and lodge service complaints in our system. Allocate s calls received from the customers to the respected service managers. Co-ordinate with the service/Sales managers in getting the customers needs met as per the calls and get the calls closed as per TAT. Co-ordinate with the service/sales team to ensure adequate spares are available for field service of assigned calls. Co-ordinating with HO (Head Office) stores for the spare requirements of the customers and ensure the same is being promptly dispatched. Maintain TAT for all calls. Follow up and keep a track of AMC and CMC of the customers with service team. To get feedback from the customers post service closure. TO make report on spares, service, AMC & CMC income. To provide AMC, CMC and warranty lost data. To provide details of delayed calls and engineers performance.