Sales Coordinator || Freshers & Experienced

Cistron Systems private Limited

0 - 3 Years
2 Openings
1.3 - 3.8 Lac/Yr
Face-to-Face interview
Chennai

Key Skills

Call Maintenance Report Managing Sales Management Sales Report Management Quotation Process Call Handling

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Job Description

roles and responsibilities:

receive calls from the customers through ivr and lodge service complaints in our system.

allocate s calls received from the customers to the respected service managers.

co-ordinate with the service/sales managers in getting the customers needs met as per the calls and get the calls closed as per tat.

co-ordinate with the service/sales team to ensure adequate spares are available for field service of assigned calls.

co-ordinating with ho (head office) stores for the spare requirements of the customers and ensure the same is being promptly dispatched.

maintain tat for all calls.

follow up and keep a track of amc and cmc of the customers with service team.

to get feedback from the customers post service closure.

to make report on spares, service, amc & cmc income.

to provide amc, cmc and warranty lost data.

to provide details of delayed calls and engineers performance.