Sales Coordinator || Freshers & Experienced

Roles and responsibilities:

Receive calls from the customers through IVR and lodge service complaints in our system.

Allocate s calls received from the customers to the respected service managers.

Co-ordinate with the service/Sales managers in getting the customers needs met as per the calls and get the calls closed as per TAT.

Co-ordinate with the service/sales team to ensure adequate spares are available for field service of assigned calls.

Co-ordinating with HO (Head Office) stores for the spare requirements of the customers and ensure the same is being promptly dispatched.

Maintain TAT for all calls.

Follow up and keep a track of AMC and CMC of the customers with service team.

To get feedback from the customers post service closure.

TO make report on spares, service, AMC & CMC income.

To provide AMC, CMC and warranty lost data.

To provide details of delayed calls and engineers performance.

• Experience

  0 - 3 Years

• No. of Openings

  2

• Education

  Graduate (B.Sc, B.Tech/B.E)

• Role

  Sales and Service Co Ordinator

• Industry Type

  Hospitals / Medical / Healthcare Equipments

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Leelavathi Nagar, Chikarayapuram, Kundrathur.