Brad contech solutions private limited

Hyderabad, Telangana

Salesforce Service Cloud Experience 6 to 10 years.Responsibilities: Create technical design from Functional design/Requirements. Perform Code Review and Code Optimization on APEX Perform Impact analysis Must perform configuration and customization Analyse and implement industry best practices Understanding of Customer Service systems, processes and self-service applications like IVR. Participates in technology testing, evaluation and selection of contact center products, equipment, vendors, and services. Work towards modernisation of the Contact Center and be abreast with the latest technology stack in the space. Communicate with senior leadership regularly project status, potential delays, and any timeline changes Engage with stakeholders to evaluate requests, confirm scope, and prioritize tasksSkills Required: Must have Service Cloud certification Must have SFDC Configuration including but not limited to Workflows, Validations, Approval Process etc Security Model, Data Model Must have Salesforce Service Cloud Technical/Functional Skills Must have sound implementation knowledge of Service Consoles, Live Agent Knowledge, workflow rules, validation rule, approval process, reports and dashboards Must have Hands on Customization APEX, Visual Force, Triggers, Batch, Schedule Apex, VF Components, Test Class Analytical bend of mind. Capability to identify unique customer behaviour from large amount of data Must have worked hands on in setting up, configuring and customizing, maintaining and triaging issues related to any of the contact center systems like IVR, Agent Dashboard, Chatbots etc. Exceptional verbal and written communication skills; effective listening skills; expertise in setting and managing IT teams and customer expectations

Responsibilities: Create technical design from Functional design/Requirements. Must perform configuration and customization Analyse and implement industry best practices Understanding of Customer Service systems, processes and self-service applications like IVR. Participates in technology testing, evaluation and selection of contact center products, equipment, vendors, and services. Work towards modernisation of the Contact Center and be abreast with the latest technology stack in the space. Communicate with senior leadership regularly project status, potential delays, and any timeline changes Engage with stakeholders to evaluate requests, confirm scope, and prioritize tasks Design Contact Center Work flow using AWS Connect. Create the Complex Contact Flows in in AWS Connect. Create Tasks using AWS Lambda and integrate to Connect Ability to Create the Lex Bot for the Contact Flow. Create Queue Strategy and Routing Profiles Design the Enterprise AD and SSO integration to AWS Connect

Bradsol is looking for Marketing executives with the below skill set. Experience: 6 to 12 months Responsibilities: Effectively manage the marketing responsibilities for the company. Create email campaigns to promote our services Ensure the marketing message is conveyed clearly and delivered properly to prospects. Determine target audience, plan campaigns and generate leads for the business. Should have knowledge about CRM Must have thrive to achieve the targets Create email databases for lead generation Ensure prompt and accurate communication with prospects via email. Skills Necessary: Good Command over English Language Arabic Language is a Major Plus Database building Lead generation and appointment setting via email campaigns & market research. Any CRM tool like Vtiger, zoho, salesforce, hub spot etc. Analyze campaign performance and suggest improvements Knowledge of email marketing & email finding tools. Good knowledge of email writing & email marketing. ------------------------------------------- Open positions - 02 Budget - 1.5 Lakhs to 1.8 Lakhs

About the jobThe ideal candidate will be responsible for working cross-functionally to understand architectura needs of multiple business units. To be effective in this position, you must feel comfortable owning the entire architecture development process from inception to completion.Required skills: RPA Tools- Automation Anywhere, UI Path, Pega (AA mandatory)Minimum Years Experience: 10 Years in IT IndustryDesired Competencies :Preferred Technical and Professional Experience:4-5 years of experience in information technology and business consulting;2-3 years of experience in application design, development, and management;2-3 years of experience in architecting enterprise solutions;3-4 years of experience in architecting Robotic Process Automation (RPA) implementations with in-depth expertise in Automation Anywhere RPA platform; Demonstrated experience in providing technical leadership to large-scale application design and development projectsRole descriptions / Expectations from the Role :Design enterprise automation solutions for the client's enterprise;Translate winning proposals into reference-able client project delivery leading medium to large project teams with responsibility for overall successful delivery;Support sales pursuits by providing technical leadership;Build internal and external eminence in enterprise automation;Contribute to thought leadership and point of view materials in enterprise automation; Inspire and mentor technical team members.Build and grow client relationships through delivery excellence.Good to Have:2-3 years of experience in architecting any ERP/package implementation;2-3 years of experience in designing solutions.2 years involvement in at least one aspect of a digital transformation (e.g., business modeling, digital marketing, operation automation, etc.);In-depth knowledge of service management/ITIL;In-depth domain expertise in at least one of the following process areas:Finance and Accounting (F&A

Responsibilities:1. Working with a US based customer.2. Build scalable Automation solutions using Automation Anywhere3. Good understanding of SAP system and building complex solutions in automating processes related to SAP system4. Build custom scripts in VB.Net or C#MANDATORY SKILLS REQUIRED: 3 10 years of experience in RPA Development (Automation Anywhere preferably). Real time development experience in VB Script, Task Bots, Metabots, Excel Automation, Excel as DB. Real time development experience of automation on SAP processes. Experience in Terminal emulator and Active directory command. Experience in A2019(Mandatory) Experience in SQL. Certified in AA. Excellent Written and Speaking Skills (English).