Salesforce Service Cloud Engineer

Brad contech solutions private limited

salesforce service cloud experience – 6 to 10 years.

responsibilities:

· create technical design from functional design/requirements.

· perform code review and code optimization on apex

· perform impact analysis

· must perform configuration and customization

· analyse and implement industry best practices

· understanding of customer service systems, processes and self-service applications like ivr.

· participates in technology testing, evaluation and selection of contact center products, equipment, vendors, and services.

· work towards modernisation of the contact center and be abreast with the latest technology stack in the space.

· communicate with senior leadership regularly project status, potential delays, and any timeline changes

· engage with stakeholders to evaluate requests, confirm scope, and prioritize tasks

skills required:

· must have service cloud certification

· must have sfdc configuration including but not limited to workflows, validations, approval process etc security model, data model

· must have salesforce service cloud technical/functional skills

· must have sound implementation knowledge of service consoles, live agent knowledge, workflow rules, validation rule, approval process, reports and dashboards

· must have hands on customization apex, visual force, triggers, batch, schedule apex, vf components, test class

· analytical bend of mind. capability to identify unique customer behaviour from large amount of data

· must have worked hands on in setting up, configuring and customizing, maintaining and triaging issues related to any of the contact center systems like ivr, agent dashboard, chatbots etc.

· exceptional verbal and written communication skills; effective listening skills; expertise in setting and managing it teams and customer expectations

• Experience

  6 - 10 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Cloud Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home