AWS Connect Engineer

Brad contech solutions private limited

5 - 10 Years
1 Openings
Not Disclosed
Face-to-Face interview
Hyderabad

Key Skills

Amazon Connect Contact Flow Call Center Routing Work From Home

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Job Description

Responsibilities:

· Create technical design from Functional design/Requirements.

· Must perform configuration and customization

· Analyse and implement industry best practices

· Understanding of Customer Service systems, processes and self-service applications like IVR.

· Participates in technology testing, evaluation and selection of contact center products, equipment, vendors, and services.

· Work towards modernisation of the Contact Center and be abreast with the latest technology stack in the space.

· Communicate with senior leadership regularly project status, potential delays, and any timeline changes

· Engage with stakeholders to evaluate requests, confirm scope, and prioritize tasks

· Design Contact Center Work flow using AWS Connect.

· Create the Complex Contact Flows in in AWS Connect.

· Create Tasks using AWS Lambda and integrate to Connect Ability to Create the Lex Bot for the Contact Flow.

· Create Queue Strategy and Routing Profiles

· Design the Enterprise AD and SSO integration to AWS Connect

Experience
5 - 10 Years
No. of Openings
1
Education
Any Bachelor Degree
Role
AWS Connect Engineer
Industry Type
IT-Hardware & Networking / IT-Software / Software Services
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Home

About Brad contech solutions private limited

Our Services empower you to cater to a larger customer base. From Developing your website to getting it on top of the search results and from automating your manual business processes to creating a product out of your idea, We do it all.