AWS Connect Engineer

Brad contech solutions private limited

5 - 10 Years
1 Openings
Not Disclosed
Face-to-Face interview
Hyderabad

Key Skills

Amazon Connect Contact Flow Call Center Routing Work From Home

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Job Description

responsibilities:

· create technical design from functional design/requirements.

· must perform configuration and customization

· analyse and implement industry best practices

· understanding of customer service systems, processes and self-service applications like ivr.

· participates in technology testing, evaluation and selection of contact center products, equipment, vendors, and services.

· work towards modernisation of the contact center and be abreast with the latest technology stack in the space.

· communicate with senior leadership regularly project status, potential delays, and any timeline changes

· engage with stakeholders to evaluate requests, confirm scope, and prioritize tasks

· design contact center work flow using aws connect.

· create the complex contact flows in in aws connect.

· create tasks using aws lambda and integrate to connect ability to create the lex bot for the contact flow.

· create queue strategy and routing profiles

· design the enterprise ad and sso integration to aws connect

Experience
5 - 10 Years
No. of Openings
1
Education
Any Bachelor Degree
Role
AWS Connect Engineer
Industry Type
IT-Hardware & Networking / IT-Software / Software Services
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Home

About Brad contech solutions private limited

Our Services empower you to cater to a larger customer base. From Developing your website to getting it on top of the search results and from automating your manual business processes to creating a product out of your idea, We do it all.