Bluechip Gulf It Services Pvt. Ltd.

SAS Nagar Mohali

Key Responsibilities:Serve as the primary contact for users seeking technical assistance via phone, email, or helpdesk system.Monitor and prioritize incoming IT support tickets.Assign and escalate tickets to appropriate support teams or personnel.Follow up on open incidents and ensure timely resolution.Maintain accurate records of issues and solutions within the helpdesk system.Prepare Daily/Weekly/Monthly/Yearly reports on support metrics and ticket statuses.Assist in creating and updating IT support documentation, FAQs, and SOPs.Coordinate with vendors and third-party service providers for issue resolution when required.Ensure end-user satisfaction by maintaining high-quality support standards.Requirements:Local Vadodara candidates are highly preferred.Bachelors degree in Information Technology, Computer Science, or related field (preferred).Proven experience in IT support/helpdesk environment.Good knowledge of Windows OS, MS Office, remote desktop tools, and ticketing systems (e.g., Freshdesk, Zendesk, ServiceNow).Excellent communication and interpersonal skills.Strong organizational and multitasking abilities.Ability to work under pressure and handle multiple issues simultaneously.ITIL Foundation certification (preferred but not mandatory).Key Skills:Ticket Management & Helpdesk ToolsCoordination & Escalation HandlingBasic Troubleshooting (Hardware, Software, Network)Communication & Customer ServiceReporting & DocumentationTime Management

Job Summary:We are looking for an experienced and highly motivated Cyber Security Engineer to join our IT team. The ideal candidate will be responsible for designing, implementing, and monitoring security measures to protect our systems, networks, and data from cyber threats. You should have a deep understanding of firewalls, SIEM systems, endpoint protection, and best practices in securing IT environments. Strong analytical skills and the ability to respond quickly to incidents are crucial.Key Responsibilities:Security Operations & Monitoring:Monitor, analyze, and respond to security incidents and threats using SIEM tools (e.g., Splunk, QRadar, Sentinel)Investigate and remediate alerts from endpoint protection, email security, and cloud security platformsSystem & Network Security:Design and implement secure network architectures, including segmentation, firewalls, IDS/IPSMaintain and enhance firewall configurations, web filters, DLP, and VPN accessConduct vulnerability assessments and manage patching/remediation processesThreat Management & Incident Response:Lead incident response activities, including investigation, containment, eradication, and reportingDevelop and maintain Incident Response Plans (IRP) and Security PlaybooksAnalyze malware, phishing attempts, and other attack vectorsPenetration Testing & Risk Assessment:Perform regular internal and external penetration testingCoordinate with third-party vendors for security audits and assessmentsEvaluate security posture and identify gaps, risks, or weaknessesGovernance, Risk & Compliance (GRC):Ensure compliance with relevant frameworks: ISO 27001, NIST, GDPR, PCI-DSS, etc.Develop, enforce, and review security policies, standards, and proceduresConduct security awareness training and phishing simulations for staffCloud Security:Secure cloud-based environments (AWS, Azure, Google Cloud) with IAM, encryption, and monitoring toolsConfigure security groups, access control, and ensure cloud compliance standards are metDocumentation & Reporting:Maintain accurate and updated documentation for all security processes and incidentsProvide regular security reports to senior management and support auditsRequired Skills & Qualifications:Education:Bachelors degree in computer science, Cybersecurity, Information Technology, or a related fieldMasters degree (preferred)Certifications (Preferred & Strongly Recommended):CISSP (Certified Information Systems Security Professional)CEH (Certified Ethical Hacker)CISM, CompTIA Security+, OSCP, or equivalentAzure Security Engineer Associate / AWS Security Specialty (for cloud environments)Experience:Minimum 3+ years in cybersecurity, with hands-on experience in:oSecurity architecture designoVulnerability managementoThreat intelligenceoSIEM administrationoCloud and hybrid security modelsTechnical Proficiency:Strong knowledge of network security, endpoint protection, encryption, PKIExperience with tools like Nessus, Burp Suite, Wireshark, MetasploitFamiliarity with Zero Trust models and multi-factor authentication (MFA) systemsSoft Skills:Excellent problem-solving and analytical skillsStrong written and verbal communicationAbility to work independently and lead security initiativesDetail-oriented with a proactive approach to cyber threatsWorking Conditions:May require working off-hours for incident response or critical patchingOn-call availability required in rotation for emergency security incidentsBenefits:Competitive salary + Performance-based incentivesCertification support and training programsHealth insurance and wellness benefitsOpportunity to work with the latest security technologies

Firewall Management:Configure, monitor, and troubleshoot enterprise firewalls (Sophos, Fortinet, SonicWall, Palo Alto, etc.)Maintain security policies, NAT rules, VPNs (Site-to-Site and Remote Access)NAS Administration:Set up, manage, and maintain Network Attached Storage systems (QNAP, Synology, etc.)Configure user access, permissions, and ensure data integrity and backupsWindows Server Administration:Install, configure, and maintain Windows Server OS (2016/2019/2022)Manage Active Directory (AD), DNS, DHCP, Group Policies, Domain Controllers (DC)Troubleshoot user authentication, login issues, and AD replicationCisco Network Devices:Configure and troubleshoot Cisco switches and routersImplement VLANs, routing protocols (OSPF, EIGRP), trucking, and port securityMaintain network diagrams and documentationVoIP & Telephony Systems:Support VoIP and telephony platforms like Avaya IP Office / Cisco Unified Communications / 3CX / Grand stream etc.Configure SIP trunks, extension mappings, IVRs, ring groups, voicemail, and call flowTroubleshoot VoIP-related issues: call drops, registration failures, QoS issuesMonitoring & Troubleshooting:Use tools like PRTG, Nagios, or SolarWinds for infrastructure monitoringRespond promptly to network/system alerts and perform root cause analysisEmergency Support:Be available 24x7 for critical support, emergencies, and planned maintenance windowsParticipate in on-call rotation for after-hours supportDocumentation:Maintain comprehensive and up-to-date documentation of configurations, SOPs, and change logsCommunication:Coordinate with internal teams and vendors for issue resolution and project implementationProvide clear updates to stakeholders in a timely and professional mannerRequired Skills & Qualifications:Education: Bachelors degree in computer science, Information Technology, or related fieldCertifications (Preferred):Cisco CCNA/CCNPMicrosoft MCSA/MCSE (Windows Server)Fortinet NSE or other firewall certificationsExperience: 35 years of relevant hands-on experience in infrastructure and network supportTechnical Proficiency:Strong understanding of Layer 2/3 networkingHands-on experience with managing firewall rules, VPN tunnels, and access policiesExperience managing Active Directory & GPOsFamiliarity with backup solutions and disaster recovery planningSoft Skills:Excellent verbal and written communicationTeam player with a problem-solving attitudeAbility to work under pressure and handle emergencies with calmness and precisionWorking Conditions:May require working outside of regular hours for critical updates, troubleshooting, or emergencies