Job Description - TECHNICAL SUPPORTShift timing: Complete Night Shift (5.30 PM & 10.30 PM)Skill: Excellent communication skills (Mandatory), Customer support, Storage (NAS, SAN),Virtualization (VMWare, Hyper-V),Enterprise Backup, Unix / Linux Server, Windows Server, TCP/IP NetworkingRequired Qualifications and Experience:Bachelor's Degree in IT, Computer Science, or other related fields1+ years of technical support experience in Storage and/or Virtualization, Backup, Linuxserver, Windows serverCreative problem solvingStrong aptitude for learning new technologiesGood verbal and written communication and interpersonal skills.Preferred Skills:Skilled in two of following technologiesStorage (NAS, SAN), Virtualization (VMWare, Hyper-V), Enterprise Backup, Unix / LinuxServer, Windows Server, TCP/IP NetworkingResponsibilities and Duties: You will provide in-depth technical support to customers, and field support staff,focused on diagnosing, troubleshooting, repairing, and debugging NetApp products.Support incidents can range from various hardware and/or software issues with NetAppstorage systems and solutions, to multi-system, multi-vendor, and multi-networkinteroperability issues. Essentially you - Provide Remote technical support to enterprise customer on NetApp Storage platformthrough Zoom/Call/Email/Chat Resolve ONTAP OS, NFS, CIFS, FC, iSCSI, Snapmirror, OnCommand and Networkingissues Reproduce issues by re-creating scenarios in a lab environment Collaborate with or escalate cases to other Technical Support Engineers and/orEscalation Engineers when the problem is too complex or falls out of your specific areaof expertise to quickly facilitate solutions for customers Create new knowledge base articles to share information and best practices for reuse Carefully cultivate your expertise by attending technical trainings, collaborating withother TSEs, completing lab tasksFor More details Contact : +91 9611984620