Arshita Dental Services Private Limited (Realtooth Dental Clinic)

Lucknow, Uttar Pradesh

Job Description:About RealtoothRealtooth is a premier chain of advanced dental clinics known for delivering world-class dental care with compassion and technology. We take pride in our excellence-oriented culture and are looking for strong leaders to uphold and elevate our service experience. With a strong focus on patient experience and service excellence, we are expanding our leadership team and inviting high-caliber professionals to join us.Role OverviewThe Front Office Manager will be responsible for directing and managing all front desk operations ensuring structured patient engagement, seamless coordination, and maximum patient satisfaction & to ensure a seamless patient journey from entry to exit. This role requires exceptional leadership, strong organizational abilities, and a passion for delivering a high-quality patient experience through efficient reception management, coordination, and team supervision.Key ResponsibilitiesLead and supervise the front desk team across clinics to ensure smooth daily operations.Oversee patient check-in, appointments, billing coordination, and check-out processes with accuracy and efficiency.Maintain a welcoming, professional and patient-centric environment at the reception.Ensure proper queue management and communicate delays or updates to patients politely and proactively.Monitor staff scheduling, attendance, grooming standards and work conduct.Train front office executives on patient handling, communication, service quality and SOPs.Handle escalated issues and ensure timely resolutions with empathy and maturity.Coordinate with CRM, Doctors, Accounts, and Clinic Managers for smooth patient flow.Maintain and analyze front office MIS reports including patient footfall & productivity metrics.Ensure strict adherence to Realtooth protocols, confidentiality and service excellence.Skills & CompetenciesStrong leadership and team-handling capability.High emotional intelligence, patience, and service orientation.Ability to multitask, stay organized, and work under peak hours calmly.High emotional intelligence, patience, and problem-solving capability.Strong sales & persuasion skills while maintaining a service-oriented approach.Proficiency in MS Office / Softwares / Google Sheets and report preparation.Capability to multitask, prioritize, and work in a fast-paced, performance-driven environment.Eligibility CriteriaFluency in English is Mandatory (100% speaking and reading & writing)Pleasing & Confident PersonalityProfessional appearance, behaviour and discipline.Qualification: Graduate / Postgraduate (Any stream) MBA will be added benefitExperience: 3-7 years in Front desk managing / CRM / Patient Relationship / Hospitality / Healthcare / Wellness / Hospital industryMinimum 2-3 years of team-leading or supervisory experience preferredLocation: Lucknow : Gomtinagar & Gomtinagar ExtensionWhat We OfferCompetitive salary with lucrative incentivesFast-track growth and leadership opportunitiesStrong professional learning & development environmentOpportunity to work with an established premium healthcare brandPlease share your CV here-Contact HR: +91 8604902116 ormail us at - hr.realtooth@gmail.comJob Types: Full-time, PermanentWork Location: In person

About RealtoothRealtooth is one of Lucknows leading multi-specialty dental clinic chains, known for combining advanced dental technology with patient-centered care. With multiple clinics across the city, Realtooth focuses on delivering high-quality treatments while building strong community relationships.As we continue to grow, we are looking for a Business Development & Marketing Manager who can drive both marketing execution and strategic partnerships, ensuring that our brand reaches more patients through both digital and on-ground initiatives.Role OverviewAt Realtooth, marketing strategies and growth directions are defined at the leadership level. The Business Development & Marketing Manager will be responsible for translating these strategies into actionable marketing initiatives and executing them across both digital and offline channels.This role requires a highly organized, proactive, and results-oriented professional who can manage digital campaigns while also driving offline marketing activities such as partnerships, tie-ups, health camps, community engagement programs, and local brand-building initiatives.The role bridges strategy, execution, and business development, ensuring consistent growth in brand visibility, patient acquisition, and partnerships.Key ResponsibilitiesMarketing Strategy ExecutionTranslate high-level marketing strategies into structured execution with clear timelines and deliverables.Ensure seamless implementation of digital and offline marketing campaigns.Maintain alignment between marketing initiatives and Realtooths patient acquisition and growth goals.Digital Marketing OversightCoordinate with internal teams and external partners for social media campaigns, Google Ads, Meta Ads, SEO, and website updates.Monitor campaign performance using tools such as Google Analytics, Meta Ads Manager, and SEO platforms.Track key performance indicators including leads, appointments, engagement, and conversions.Work with designers, content creators, and agencies to ensure consistent digital presence and brand messaging.Offline Marketing & Business DevelopmentExecute offline marketing activities including:Dental awareness campsCorporate tie-upsSchool and college programsSociety and community outreachHealth check-up campsDevelop and maintain strategic partnerships with:CorporatesSchools and institutionsResident welfare associationsGyms, salons, and wellness centersLocal businesses and referral partnersIdentify opportunities for local brand visibility and patient acquisition through offline initiatives.Event & Campaign ManagementPlan and execute marketing events, patient engagement programs, promotional campaigns, and clinic activations.Manage logistics, coordination, and promotion for events and awareness programs.Ensure strong participation and lead generation through on-ground initiatives.Performance Tracking & ReportingTrack performance of both digital campaigns and offline marketing initiatives.Prepare weekly and monthly reports for leadership covering:Leads generatedConversionsPartnershipsEvent outcomesRecommend improvements and optimizations based on performance data.Vendor & Stakeholder CoordinationCoordinate with designers, freelancers, digital marketing partners, and event vendors.Ensure timely delivery of creatives, campaign assets, and promotional materials.Maintain quality control and brand consistency across all communication channels.Required Skills & QualificationsProven experience in marketing execution and business developmentStrong understanding of digital marketing platforms and campaign analyticsExperience in organizing events, partnerships, and offline marketing activitiesStrong networking and relationship-building skillsExcellent project management and coordination abilitiesAbility to manage multiple campaigns and initiatives simultaneouslyAnalytical mindset with a results-driven approachPreferred Experience46 years of experience in marketing, business development, or growth rolesExperience in healthcare, dental clinics, hospitals, retail, or service-based industriesExposure to both digital marketing and on-ground brand-building activitiesExperience managing local partnerships and community engagement programsEngagement ModelFull-time, in-house positionRequires active involvement in campaign execution, partnerships, and field-level marketing activitiesWhy Join Realtooth?Work with one of Lucknows leading dental clinic chainsOpportunity to manage both digital marketing and on-ground business developmentExposure to advanced dental technologies and multi-specialty treatmentsCollaborative team environment with strong growth opportunitiesJob Type: Full-time, PermanentLocation: Lucknow (In-office)

About Realtooth:Realtooth is a leading chain of premium dental clinics in Lucknow, known for delivering world-class dental care with compassion, technology, and precision. With over 20 years of excellence, four advanced clinics, and a team of expert dentists, Realtooth stands as a trusted name in patient-centered, ethical, and innovative dentistry. known for ethical dentistry, advanced technology, and a patient-first approach, we are committed to delivering quality care while fostering the growth of our dental professionals through structured training, mentorship, and research opportunities.Role & Responsibilities:Diagnose dental issues and formulate comprehensive treatment plansEnsure a comfortable and ethical patient experienceFollow strict hygiene and sterilization protocols (NABH-compliant)Collaborate with senior doctors and participate in clinical discussionsMaintain proper documentation and patient communicationBe willing to learn and work in a fast-paced, technology-driven setupQualifications:BDS/MDS from a recognized institution (DCI Registered)Minimum 1 year of clinical experience preferred (exceptional freshers may apply)Strong diagnostic and clinical skillsGood communication and patient management abilitiesTeam-oriented and punctual with a positive attitudeWhy Join Realtooth?Be part of a reputed and fast-growing dental brandOpportunity to work in a professional yet warm environmentNABH-standard practices & digital workflowStructured induction and continuous learning modulesSupportive team culture & clinical mentorshipHands-on exposure to multi-specialty casesPerformance-based growth opportunitiesOpportunities for growth in academics and research

About RealtoothAt Realtooth Clinics, we practice -Precision Dentistry. Personal Care.-We are a digital-first, multi-specialty dental ecosystem in Lucknow where clinical excellence meets structured systems. Our integrated workflows include IOS, CBCT, CAD-CAM, EMR-driven case documentation, and interdisciplinary planning.If you-re a dentist who believes dentistry is both science and art - and you want a structured, growth-driven platform - this role is for you.Role PurposeTo deliver high-quality, patient-centric general dentistry while owning diagnosis, treatment planning, and execution - aligned with Realtooth SOPs, QA/QC standards, and premium patient experience protocols.Key Responsibilities1- Clinical & Diagnostic ExcellenceYou will independently handle comprehensive GP dentistry including:RestorativeAdhesive compositesSensitivity managementEndodonticsSingle & multi-rooted RCTsRe-RCT triagePost & coreEmergency pain managementOral Surgery (Basic)Simple extractionsSurgical referrals as per protocolPeriodontics (Basic)Scaling & root planingPeriodontal maintenanceLocal drug deliveryProsthodonticsCrowns & bridgesProvisionalsShade selectionRemovable prosthesisOcclusion & TMJ BasicsNight guardsBite adjustment (when indicated)Aesthetic DentistryChairside veneers coordinationBleaching / whiteningPaediatric BasicsPreventive & behaviour-guided care Digital Dentistry IntegrationPerform intra-oral scans (IOS)Work with CBCT data for planning & referralsFollow chairside CAD-CAM workflowsMaintain DSD case recordsComplete EMR documentation with precision Patient Experience & CommunicationPresent treatment plans clearly (pros/cons, timelines, costs)Obtain informed consentManage dental anxiety using Realtooth protocolsEnsure strong recall & follow-up complianceDrive 5-star patient feedback & re-appointments Interdisciplinary CollaborationWork closely with specialists in:EndodonticsProsthodonticsImplantsPeriodonticsPaediatric DentistryAligners & Cosmetic DentistryEnsure seamless pre- & post-operative continuity of care. Quality, Safety & Compliance100% sterilisation complianceRadiation safety adherenceBiomedical waste protocolInstrument traceabilityQA/QC audit participationZero documentation gaps Operations & AdministrationManage chairside assistantsMaintain room turnover efficiencyConduct daily operatory checksSubmit daily MIS (production, collections, pending cases)Inventory & consumables coordinationEligibility & SkillsBDS / MDS with active State Dental Council registrationMinimum 3 years continuous private practice experienceStrong treatment planning & comprehensive dentistry skillsFluent in English & HindiComfortable with IOS / CBCT / EMR systemsTeam-first mindsetHigh documentation disciplineCulture fit: Over-communicate - Build Trust - Disagree & Commit

Ortho treatmentsAligners / etc

We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Front desk executive, you will be the first point of contact for our Clinics. Our Front Office duties include offering administrative support across the clinics. You will welcome and greet patients who visit the clinics. You will also coordinate front-desk activities, including fixing up the appointments scheduling and coordinating for that with team, doctors and patients. All the communication would be of all the means by telephonic, in-person, email, whats-app etc. For a Front desk profile you should have a pleasant, warm and empathetic personality as this is the role of understanding the need of the patients and feel their pain to relate with their situation. You should also be able to deal with emergencies in a timely and effective manner, while streamlining clinical operations. Multitasking and stress management skills are essential for this position. As this role come in the industry which may require few hours of extra working also so flexibility and accordingly availability will be a plus. Ultimately, a Receptionists duties and responsibilities are to ensure the front desk welcomes patients positively, and executes all administrative tasks to the highest quality standards.

Candidate Should have Good Driving Skills, all Vehicles of Clinic, Managing all Vehicle of Clinic Proper Stand