Align Info Solutions Pvt Ltd

Delhi

KEY RESPONSIBILITY AREAS- Pre-Sales - Performing product demonstrations based on prospect requirement and understanding. ERP Implementation & Support Customer Centricity: ability to provide a cherishing experience through support Customer Loyalty: Achieving high retention & word of mouthSKILLS- Post-Graduate / Graduate in Engineering / Computer Science / Commerce 3+ years of Pre-Sales/ERP Implementation experience Deep business knowledge Critical thinking and problem solving Excellent decision-making and leadership capabilities Conflict resolution experience Top notch verbal communication skills

Responsibilities- Answering phones and explaining the product and services offered by the company. Contacting existing customers as well as prospective customers. Obtaining customer information and other relevant data. Asking questions to the customer and understanding their specifications. Making recordings of all the sales phone calls and sales deals. Maintaining the database of the customers on a regular basis. Suggesting solutions based on customers needs and requirements.Requirements- High school diploma or equivalent. Work experience as a Telecaller, TeleMarketer, or a similar role in the Sales Department. Professional certification sales and marketing will be an advantage. Great interpersonal skills. Exceptional oral and written communication skills. Strong organizational skills. Ability to work in a team or individually as and when required. Ability to manage and handle multiple tasks. Outstanding problem-solving skills. Exceptional attention to detail. Hard-working individual. Good time management abilities. Strong decision-making skills. Ability to tolerate stress and pressure.

To co-ordinate with prospective customers for arranging demo, re-scheduling of demo, follow-ups and arranging closure of deals with proactive interaction with various team members of the department. To work out the opportunities of further sales, upgradation and seeking references for new prospects. Responsibilities: Manages Partners/Clients calls, schedule demos/calls with clients & partners. Follow-up with partners & customers for various opportunities. Maintains & update the CRM tracker for opportunities & leads, Partners enquiries, Customer support tickets etc. Generating prospect for business development by ensuring utmost customer satisfaction Maintaining daily necessary reports and escalating matters/status that is abnormal/urgent and require senior attention. To obtain maximum customer ratings and target to maintain the same to the best level and improve it progressively.Required: Excellent verbal communication Common skill to understand the situation and prioritize the matter accordingly Ability to engage with multiple calls/tasks at a given point of time Positive attitude to attain final closure by providing solution. Proficient in Microsoft Suite Office Practical experience with hands on skills in working in similar job role is preferred. 6 Months experience in ERP or Accounting Software. (Desirable)

The ideal candidate will Achieve targets by selling AlignBooks Software via outbound calling, consultation and other influential selling techniques Maintain good business relationships with customers to conduct needs analysis, relay product information and provide technical specifications, quotations. Answer inbound emails and phone calls from internal and external customers Stay updated with product knowledge, at all times Managing life cycle of warm leads into sales Mustn't miss-oversell Achieving higher sale conversion ratios ( demo / leads subscription / demo) Customer Experience focused High level of customer satisfaction and develop strong relationships.SKILLS Theoretical & practical knowledge of Outbound Sales (Calling Warm Leads) Strong communication skills Languages: English & Hindi; spoken knowledge of a Regional Language would be an advantage Knack of understanding the pain areas & wish list of the Target Customer Ability to articulate value proposition from the Product A quick learner with passion to outperform Ability to negotiate & close deals Strong ethical values & practicesQUALIFICATION & EXPERIENCE Graduate, preferably with Commerce / Economics as majors Working knowledge of Accounting / financial management would be an added advantage Minimum 2 yrs. of experience with proven track record in Inside Sales (Outbound Process)