Aforserve pvt ltd

Mumbai, Maharashtra

Ticketing Systems:Experience with tools like ServiceNow, JIRA, Zendesk, or ManageEngine for logging and tracking issues.Familiarity with ITIL concepts like Incident, Change, and Problem Management.Soft SkillsCommunication Skills:Clear and concise communication with end users.Ability to explain technical issues to non-technical users.Customer Service:Empathy and patience while handling user complaints.Maintaining a customer-first approach to resolving issues.Problem-Solving:Analyzing issues logically and providing effective solutions.Ability to handle and prioritize multiple tasks.Time Management:Managing time effectively to resolve issues within defined SLAs.Prioritizing critical tasks during high-pressure situations.Team Collaboration:Working effectively with IT teams and escalating issues when necessary.Sharing knowledge with peers for continuous improvement.Tools and PlatformsTicketing and Monitoring:ServiceNow, JIRA, Zendesk, SolarWinds.Remote Support:TeamViewer, AnyDesk, Remote Desktop, LogMeIn.Communication Tools:Microsoft Teams, Slack, Zoom.Basic Monitoring Tools:Tools for hardware health, network activity, and log analysis.Additional SkillsAdaptability:Learning new tools and technologies quickly.Attention to Detail:Identifying root causes and preventing repeat issues.Documentation:Maintaining detailed records of issues and solutions in a knowledge base.Training and Guidance:Assisting users in understanding systems and software.

Dear All,Hiring for Inbound Call Representatives for MAH Govt project L&T for cyber security DepartmentWe are seeking experienced Inbound Call Representatives to join our team. The ideal candidate should have at least 0.6-1 years of experience in inbound call handling and possess a graduation degree. As an Inbound Call Representative, you will be responsible for answering incoming calls, providing information, resolving customer inquiries, and maintaining customer satisfaction. Strong communication and problem-solving skills are essential for this role.Responsibilities:- Answering and managing incoming calls- Providing accurate information and resolving customer queries- Documenting all call information in the CRM system- Upselling products or services when appropriate- Maintaining customer satisfaction by providing excellent serviceRequirements:- 0.6-1 years of experience in inbound call handling- Graduation degree-Btech/BE IT/BSC IT/BCA-Salary 21k ctc- Excellent communication and interpersonal skills- Strong problem-solving abilities

Dear Candidates,Opening for a Technical Coordinator for Gurgaon Location for IT CompanySalary-26k ctcPost- Technical coordinator /Team leaderExperience- 1 to 2 YearsCoordinate with all Engineers