ABC Healthcare

Delhi

ResponsibilitiesI. Human Resource Management:1. Recruitment: Complete Recruitment Cycle2. Employee Performance Review3. Legal- Liaising with all government agencies to ensure adherence to compliance laws and regulations Follow up on confirmation records statutory obligations - ESIC, taxes, gratuity, bonus etc. Communicating and explaining the organization's HR policies to the employees Handling administration of all contract labor. Preparing and submitting all relevant HR letters/documents/certificates/ attendance as per the requirement in consultation with the management HR Management: Handling all employee enquiries & grievances. Dispute settlements according to labor law & compliance guidelines.4. Attendance of domestic sales staff & other employees which cannot be captured in time machineII. Domestic Sales Administration Weekly planning of sales staff on Saturday. Daily Location Tracking of employees through electronic /other means & matching with their daily report.III. Administration : Assist the sales team. Prepare and then follows up with sales staff on any sales quotations made for clients. Produce reports on progress within the department and outline any strategies to improve. Overseeing any wrong charges by sales staff. Respond proactively to any online or telephone queries of domestic sales. Liaise between other company departments to provide the service most suitable to the clients needs, cost and time restraints. Facilitate dispatch of orders and tracking their delivery & payment. Daily administration activities, in office, like, supervision of cleaning, buying of daily use stationery, cleaning materials etc. Approval of conveyance charged, by employeesEducational RequirementsBachelor degree or equivalent in Human Resources, Business, or Organization Development. Experience RequirementsMinimum 1 years of experience in an HR executive or higher post.

Job description Manage ophthalmic products sales and inquiries from assigned international sales territories. Provide support to distributors in the assigned sales territory and work with distributors to generate new leads. Work with existing clients on new products or changes to current products. Expert understanding of the cost elements in export with respect to margins, landing costs. Development of business through customer acquisition by means of various marketing strategies we set from time to time. Maintained liaison with existing customer for leads Work on customer retention process. Participate in medical exhibitions held every year to collect direct data of relevant customers. Listening to the customers and setting their requirements and expectations on the spot to provide quick response to their inquiries. Building customer loyalty and gaining customer trust by solving their existing problems. Maintaining export orders and shipment process. To prepare cost sheet in Excel.. To assist in handling of customer complaints / feedback. To check all specification & description from purchase indent onwards before releasing PO To forecast the requirements and intimate to the production department on regular basis. Provide excelled product information, demonstrated features and operation of product. Negotiated and participate in the delivery of product. Assisted in payment procedures Made follow up calls to ensure customer satisfaction.